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December 07 2021

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Offer: Telesales and Retention Advisors (Immediate Start):VANRATH

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Telesales and Retention Advisors (Immediate Start)

Northern Ireland
£15,000 - £25,000


VANRATH are recruiting Telephone Sales & Retention advisors for the largest energy company in the UK and Ireland. this function will initially run for 12 months with high likelihood of extension. The function will initially be Working in the house, but there is potential for relocation to the Belfast City Centre offices. Shifts are held over Monday to Friday (37 hours per week).
The prosperous Telephone Sales & Retention Advisors will be provided with an exciting development opportunity to gain expertise of the commercial energy market and to develop new expertise across various sales/retention campaigns. Performance related commission is offered located off the achievement of KPI’s.

£9.65 per hour (plus uncapped monthly commission offered located off KPI's)

   » Dealing with inbound and making outbound calls to domestic customers
   » Closing sales and retaining existing domestic customers
   » Data capturing to ensure information held is accurate and up to date
   » Developing relationships and managing customer expectations
   » Completion of all back-office procedures to ensure sales/retentions are correctly processed
   » Understand and meet KPI targets: including sales/retentions and compliance, and provide required internal reporting
   » To understand competitors pricing and activity and to report this to team leader
   » To work within the regulator’s guidelines and internal compliance procedures to ensure the business is not exposed to complaints

The Ideal Person
   » practices with Inbound or Outbound calling in a sales team environment
   » Competent Information technology expertise
   » Use of call centre telephony systems such as Finesse (desirable)
   » capability to ensure compliance and controls are adhered to
   » capability to build and maintain relationships
   » Confident individual with a professional communication style
   » Deadline management expertise
   » Individual who can work independently to deliver targets, and work with different internal teams to deliver information.
   » Highly committed, driven, dedicated and assertive

For more information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Northern Ireland, Other
Company Type Employer
Post Date: 11/25/2021 / Viewed 3 times
Contact Information
Company: VANRATH

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