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December 07 2021

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Offer: Client Relationship Executive:Premiere People

Job description:


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Client Relationship Executive

Premiere People
International
   »
income:
£35,000 - £45,000
   »
Added:
25/11/2021
   »
Closing:
09/12/2021

 

An exciting opportunity is available with our client, a leading provider of integrated supply solutions for a Client Relationship Executive.
Competitive income plus car allowance.
The post is permanent.
The position will be remotely located but will require to travel to both Shellelagh and Carrickmacross.
Function:
Working closely with our Clients’ senior stakeholders you will support with the management of the strategy and overall delivery of IESA’s integrated supply capcapability in the MRO (Maintenance, Repair and Operation) field, driving the delivery of reduction of costs on indirect materials whilst effectively supporting the Client Relationship Manager (CRM) with the management of a Team of Engineering Stores personnel in line with Key Performance Indicators (KPIs).
Listing description
   » To support with the management of the Client relationship in operational performance delivery as well as commercial arrangements
   » To support the production and delivery of monthly and quarterly Client Key Performance Indicator (KPI) reports
   » To support the preparation and checking of Client invoicing reports for the Client Relationship Manager (CRM)
   » To ensure orders are received from the Client in a timely manner for the purposes of processing monthly invoicing in line with contractual arrangements
   » To ensure all queries and non-conformances received from the Client are responded to within one working day
   » To contact with the Project Management Office (PMO) and provide operational support where necessary to ensure the seamless implementation of all projects
   » To work closely with the Project Management Office (PMO) to ensure the resource plan is reviewed, analysed and reflective of the real-time situation
   » To work with the Project Management Office (PMO) and Human Resources (HR) Team to source new candidates when necessary supporting with interviews and assessment in line with agreed Job Description(s) and/or Person Specification(s)
   » To attend Client meetings to present service delivery results when required • To ensure all Client Stores exceed internal quality benchmark scores via internal audit mechanism
   » To provide inputs to all account development and new bids and undertake Client presentations to secure the same when necessary
   » To support with the production of Client case studies
   » To operate as the key point of Client communication and feedback including the provision of performance located reports, pricing and service proposals
• To support the Client Relationship Manager (CRM) with the management of Engineering Stores Envoys where required
Competencies Required:
   » The capability to demonstrate and drive IESA’s Company values:
➢ Champion Change
➢ Render Recognition
➢ Embrace Partnership
➢ Exude Pace
➢ The capability to work effectively under pressure and to strict deadlines within a rapidly changing business environment
The capability to lead and coordinate cross functional teams to drive increased revenue within existing accounts and exceed Client expectations
expertise required:
   » A positive attitude with the capability to exceed Client expectations on a day to day basis • Resilience together with a strong and driven leadership abilities style
   » Strong numeracy expertise with the capability to construct account P&L plans at EBITDA level • Strong interpersonal and influencing expertise together with a persuasive communication style
   » Commercially astute together with advanced presentation expertise
   » Intellectually strong with demonstrable problem solving expertise
   » Data analysis and Microsoft Excel expertise including the production of pivot tables
practice required:
   » prosperous track record of delivering P&L performance across multiple Client locations • Proven practice of leading a Team
   » Demonstrable track record of exceeding Client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
   » Demonstrable record of prosperous key account management delivery across multiple Clients
• Proven track record of Client satisfaction and identification of additional business opportunities
Knowledge required:
• Thorough knowledge and evidence located history of operating Client/contract retention techniques

All interested candidates please send your CV via the link or directly to naomi.mccurrie@premiere-agency.com
Telephone number 02890 720106
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Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: International, Other
Company Type Employer
Post Date: 11/25/2021 / Viewed 3 times
Contact Information
Company: Premiere People
Contact Email: naomi.mccurrie@premiere-agency.com


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