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September 28 2020

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Offer: Senior Customer Service Administrator:CPL Jobs

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Senior Customer Service Administrator

CPL Jobs
Newry, Co. Armagh, Co. Down
£20,000 - £30,000


Senior Customer Service Administrator
Cpl Jobs are working with our client a well established manufacturing business in the Newry area, who are currently recruiting for a Senior Customer Service Administrator due to continued business.
Main Activities/Tasks
Job Responsibilities re Senior Customer Service function
Be the first point of contact for Customers (phone and e-mail).
supervise and take responsibility of customer service orders and supervise another member of staff.
Handle and deal with enquiries from Customers – technical questions, Sales & Price enquiries, order progress enquiries, admin queries etc
Log enquiries on to Quotations Register and update daily
Resolve any queries with Customer
Prepare quotations and send to Customers
Monitor on-line SupplyGov/RFQ System and ensure quotations are sent to Customers by deadlines stated
Ensure all other Quotations are sent in timely manner – be aware of tender deadlines
Raise Internal Customer Manufacturing Orders (CMO’s) paperwork and issue to Factory, with significant instructions and drawings where appropriate
Work closely in support of external Sales Manager and internal Sales Staff in handling day to day enquiries, orders, queries etc
Work closely with Contracts Manager and other internal staff in ensuring order are raised & processed on time
Resolve any queries arising from Production Dept in relation to Customers orders.
Handle Customer queries/updates on order status
contact with Despatch Dept on scheduling deliveries
Generate & issue weekly reports on quotations issued and order value intake to Management

practice Required
High level practice on computer systems (Word & Excel) and Sage is desirable
Previous customer service practice in a office environment ideally processing orders etc
High level of accuracy and attention to detail
capability to work to tight deadlines
capability to multi-task
Be Numerate
Have a pro active approach
Excellent communication expertise
Organised and structured
capability to “follow through” and see things through thoroughly
This is a permanent opportunity
income will reflect on practice and capability but in the region of £20k - £24k pa
Hours of work 8.30am – 5.00pm Monday – Friday
Only short listed candidates will be contacted.
CPL Contact: To apply or For more information on other Office functions Contact Us by Arlene Hawthorne on 02890 725627 or apply through the link below.
Key words : Customer Service Administrator, senior customer service, office jobs, cpl jobs, sales order processing, Newry jobs, Arlene Jobs. Apply Now


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Co. Down, Other
Company Type Employer
Post Date: 09/16/2020 / Viewed 3 times
Contact Information
Company: CPL Jobs

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