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August 15 2020

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Offer: Customer Service Adviser:Chain Reaction Cycles Ltd

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Customer Service Adviser

Chain Reaction Cycles Ltd
Mallusk, Newtownabbey
Not Disclosed
in 3 days


Customer Service Advisor | Mallusk | Permanent Full Time
Do you understand the importance of outstanding customer service?
Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a everyday basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.
What will you be doing:
Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during sale and after-sale queries related to all products, brands, and services.
What hours will I work?
4 Week rotating shift pattern – working 4 days a week with shifts between 06:00 – 21:00
Working 2 in 4 weekends
   » Ensure customer queries are answered promptly and completely via both Chat and Email.
   » Monitoring, responding, and resolving customer queries on Social media.
   » Monitoring and responding to customer reviews across various platforms.
   » Calling customers when they request a call back service to answer their queries / resolve any issues.
   » Ensure that all communications with customers are conducted in a professional and courteous manner.
   » Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
   » Any other Customer service related task.
expertise, expertise, and practice:
   » Strong communication expertise, both written and verbal
   » Strong attention to detail and aiming for excellence in delivery
   » practice of working in a customer service or retail environment
   » capability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
   » Information technology proficient with the capability to lgain new systems
   » Self-motivated and confident decision-maker with the capability to apply solutions and a positive "can-do" attitude
   » capability to be flexible with work tasks and hours as required by the team and business
   » Confident in raising queries in order to optimize service delivery to our customers
Why work for us:
We are always looking for talented individuals who are passionate about what they do. We offer some of the most compensateing career opportunities in sports retail, eCommerce, and Information technology development. Our people are highly valued and thrive in a relaxed culture that encourages innovation and personal development.
What’s in Information technology for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, and a smart casual dress code.
What’s next?
Are we the saddle to your bicycle? Well if so, come join the team and send over your CV to our Talent Team Why not stand out and send us your cover letter with your application.
#comejointheride! Apply Now


Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Newtownabbey, Other
Company Type Employer
Post Date: 07/31/2020 / Viewed 15 times
Contact Information
Company: Chain Reaction Cycles Ltd
Contact Email:

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