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July 10 2020

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Offer: Customer Advisor:Apple Recruitment

Job description:

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Customer Advisor

Apple Recruitment
£10,000 - £20,000
in 2 days


Job Purpose:
To be the primary contact for inbound customer contacts in respect of gas emergencies, connection sales opportunities, job updates and other business- related enquiries.
The job holder will be responsible for recording customer and job request details on company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and service requirements and standards.
Key Accountabilities:
   » Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers in a challenging and target driven environment.
   » Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported gas emergencies.
   » Updating connection, metering and service information on company systems following incoming calls from ‘operational field operatives. Able to interpret and translate technical information to ensure that the appropriate responses and data capture requirements are initiated.
   » Promoting connection and service sales opportunities achieving personal and team targets for profitable business generation. Including planning appliance repairs/servicing, service work requests and initial gas service connections utilising the diary and resource planning system and processes.
   » General administrative tasks, recording customer complaints and data inputting of sales call reports, service work documentation, completed meter/ service job documents and installer management information. Preparation and follow up of promotional mailings.
   » Sound knowledge and knowledge of company systems and processes with the capability to effectively comply with their requirements.
   » Contribute to the achievement of Phoenix Natural Gas corporate goals and objectives with particular emphasis on delivering customer service standards through personal behaviour and a positive attitude.
Generic Accountabilities:
   » Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to PNG’s corporate objectives.
   » Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
   » Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the function.
   » Undertake any other tasks as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
Education, qualifications and training
   » Minimum of 5 GCSE’s or equivalent.
   » Minimum of 1 years’ practice within a customer services environment dealing with high volume telephone enquiries and/or telephone selling.
   » significant administrative practice.
   » practice of managing a diary system.
   » practice of updating high levels of data on a computer system.
   » practice of complaint handling.
Job expertise, knowledge and abilities
   » Basic computer expertise.
   » capability to work as part of a team and on own initiative without supervision.
   » capability to multitask various activities.
   » Polite & friendly telephone manner.
Please email your CV in Microsoft word format to Stephen Crawford by clicking on the link.
candidates must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only candidates that match this criteria can be considered for the function.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Belfast, Other
Company Type Employer
Post Date: 06/30/2020 / Viewed 4 times
Contact Information
Company: Apple Recruitment

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