MENU
   
Welcome!! Register or Login
December 11 2018

    Job details

Job Opportunity: Operations Admin I - III (Senior):

Job description:

Apply on Company Website

Operations Admin I - III (Senior)

FedEx GroundRoseville, CA11/14/2018
   » Save Job

Sign in Now
   » Email
   » Report

Job Description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues. Essential Functions

Essential Functions

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone •Reviews, researches and/or enters data in various systems to support respective functional area •Compiles data and provides various regular and adhoc reports to management for review and determination •Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues •Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review •In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: •Additional Quality Assurance/Loss avoidance essential functions: •Supports capability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer •Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day •Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy •Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review •Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management •Additional Linehaul essential functions: •Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager •Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system •Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues •Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review •Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution Minimum Education

Job Requirements

• High School Diploma or GED required Minimum practice

Minimum practice

• Previous clerical or customer service practice preferred Required Skills, Abilities and / or Licensure

Required Skills, Abilities and / or Licensure

•General business skills such as typing; data entry and review; and use of phone, copier, and fax •Software skills, including use of Microsoft Office software and web-located applications •Customer service skills necessary to effectively and professionally respond to requests •Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve everyday assignments and goals Address 8501 Foothills Blvd City

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Discapability/Veterans) committed to a diverse workforce Search Engine Description: Administrative
Operations
Supply Chain & Logistics
Transportation Services
Warehouse & Distribution

Job Snapshot

Employment Type Part-Time
Job Type Other
Education High School
practice Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 194787BR

Apply on Company Website
Join Talent Network

Company Overview

FedEx Ground
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies collectively delivering extraordinary service to our customers - using the skills and relicapability represented by the FedEx brand.
Lgain More

Contact Information

8501 Foothills Boulevard
Roseville, CA
View All JobsFacebookTwitterLinkedIn

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 11/15/2018 / Viewed 54 times
Contact Information
Company:


Apply Online