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December 12 2018

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Job Offer: Interpreter Resource Manager:

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Interpreter Resource Manager

Express Employment ProfessionalsSan Antonio, TX11/12/2018
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Job Description


Direct Hire Career position - Full benefits offered.
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Manages the teams that recruit, onboard and ensure quality assurance for interpreters.
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Ensures that interpreters are pre-qualified and meet the required quality standards to which we are held.
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Maintains a quality evaluation system for prospective interpreters, ensuring that Information technology reflects evolving industry standards.
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Develops, reports and analyses financial and operational data for the internal teams to ensure trends are identified and communicated to ensure appropriate actions are planned.
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Develops a strong relationship with Operations and Finance to ensure that qualified interpreters are available and provides, comparative analysis of data when needed.
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Monitors the usage of interpreters from both a utilization and compliance point of view.
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Is responsible for the interpreter relationship including communications, service level agreements, etc.
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Negotiate rates with new interpreters in line with our target buy rates to maximize margins.
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Acts as primary point of contact with interpreters and communicates interpreter information to sites as needed.
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contact with required parties in the resolution of interpreter quality issues and develops reports to support needs.
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Actively produces and reviews weekly and/or monthly reports to ensure individual recruitment and negotiations are in line according to department strategy.
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Maintains an accurate interpreter resource database by performing day-to-day maintenance, as required, including amending of all significant contact and pricing information.

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Job Requirements


   » 5+ years' practice in Interpreter Management or Project Management/Pricing environment.
   » 3+ years of practice in OPI or VRI management
   » Bilingual - English and Spanish.
   » practice leading teams of up to 15 people.
   » capability to work in a fast-past environment.
   » Good drive and energy to stay on top of all resource related issues in a proactive and responsive way.
   » Displays a positive team player attitude.
   » Degree level qualification or equivalent combination of education and practice.
   » Good judgment and analytical expertise; strong follow-up and organizational expertise.
   » Excellent verbal and written expertise.
   » Mon- Fri 8-5p.m. work schedule
Come and join a fun-loving, friendly, business casual atmosphere!

Qualified resumes to [Click Here to Email Your Resumé]

Job Snapshot

Employment Type Full-Time
Job Type Management
Education 4 Year Degree
practice 3 to 5 years
Manages Others Not Specified
Industry Telecommunications
Required Travel None

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Company Overview

Express Employment Professionals
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 780 franchise locations that provide a full range ...
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Contact Information

8131 Interstate 10
San Antonio, TX
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