MENU
   
Welcome!! Register or Login
November 18 2018

    Job details

Job Opportunity: SITE SERVICE MANAGER:CPL

Job description:


   » Job ID.:15399723
   » Employer ID.:RI/JO-1810-418565
   » Published:22-OCT-2018
   » income:NEGOTIABLE
   » Job location:DUBLIN WEST
   » Employment Type:PERMANENT

 

Our Client requires a site services manager located on a pharma site in West Dublin. Strong background in operations desirable.People Management
   » Overall People Management for the services offered.
   » Providing leadership abilities, development, coaching and motivation
   » Strategic workforce planning including resourcing
   » Recruitment and Retention of staff
   » Performance reviews and career development for direct reports
   » Oversight of training and development plans
   » Oversight of implementation of EHS policies and procedures
   » Managing escalated staff counselling and conflict resolution
   » Budget management.
   » Lead the team of Material Handlers and Lab associates to ensure all KPI’s are achieved.
   » Project management and scoping of all agreed services related works.
   » Improve and develop current operations to increase effectiveness of all site activities.
   » Be commercially focused and develop new business opportunities and grow the current service offering. Operations
   » Budget management.
   » Lead the team of Material Handlers and Lab associates to ensure all KPI’s are achieved.
   » Project management and scoping of all agreed services related works.
   » Improve and develop current operations to increase effectiveness of all site activities.
   » Be commercially focused and develop new business opportunities and grow the current service offering.
   » Be customer focuses and push for improvements for existing and existing customer requirements.
   » Coordinating technical activities and communicating with customers, laboratory support team and third parties to ensure a professional level of service is provided.
   » Provide key metrics in-line with significant KPI’s within defined SLA’s
   » Point of escalation for all matters
   » Developing, prioritising and maintaining business and operational strategies.
   » Liaising with internal VWR teams
   » Ensuring quality standards and procedures are being maintained
   » Audit involvement
   » Oversight of QA incidents and investigations
   » Customer Business/Operational Reviews
   » Manage customer relationships
   » Seeking business opportunities Customer
expertise, expertise & competencies
   » Information technology would be desirable to be in possession of a Pharmaceutical Degree, Science Degree, Business Degree or an equivalent significant qualification.
   » leadership abilities and Management expertise (minimum 3-5 years’ practice min)
   » Sound decision making expertise
   » capability to build and maintain effective relationships with internal/ external customers.
   » Excellent negotiation expertise/customer facing expertise
   » Laboratory expertise of research and purchasing processes and procedures, Health and Safety and Good Manufacturing Processes.
   » Identifying, implementing and sharing continual improvement processes: Problem Solving
   » Proven capability to take on new activities in an efficient manner and to support and train others to a level of competency consistent with the function.
   » capability to prioritise tasks and meet deadlines.
   » Proven capability to manage customer’s expectations and provide a professional level of customer service
   » Excellent communicator at all levels and enjoys working as part of a team
   » Proficient in data capture, analysis and reporting utilising various Information technology systems.
   » Self-motivated, energetic, dependable, honest, and attention to detail This job originally appeared on RecruitIreland.com

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: DUBLIN WEST, Other
Company Type Employer
Post Date: 10/22/2018 / Viewed 61 times
Contact Information
Company: CPL


Apply Online