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November 19 2018

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Offer: Claims Adviser:Aviva

Job description:

Claims Adviser


   » Galway
   » See description
   » Permanent full-time
   » Updated 21/10/2018
   » HR this job is expired SaveSave Apply Now

Job detail

Claims Adviser
Closing date: Monday 22nd October 2018

Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Motor Claims team, you'll have a vital function to play.

We are pursuing Claims Advisers to join our Galway Motor Claims Centre of Excellence. we At Presenthave a number of fixed term opportunities available.

The purpose of this key function, is to assist and support our customers when they need us most by investigating their claim and agreeing a fair settlement in line with policy licapability. this function will suit you if you are able to self manage and make good decisions using initiative. In addition, you will live the Aviva values.

We are proud of our team. We hire talented people and give them the autonomy to innovate. We like people with a ?can-do' attitude, we rate the right attitude and aptitude, and we want people who are inquisitive and eager to grow with us.

We are offering an opportunity to treat customers fairly and own the whole practice from the moment someone tells us about their claim. Our aim is to settle claims fairly, first time and on time.

You will:

- Manage customer emotions and agree solutions
- Lead our customer journey, identifying failure points and bringing these to the attention of your manager and peers to work towards resolution.
- Balance the customers needs against treating the company cheque book as if Information technology were your own
- Understand customer feedback and what is important to our customers
- Build positive relationships with colleagues and external contacts, in a professional and compassionate manner
- Have confidence to seek guidance and make decisions which are right first time
- Share findings and feedback with team members and management

About You

You will have the capability to recognise what is key for your customer and lgain to understand the ?end to end? motor claim process.

We would also like you to have:

- Dedicated learning capability in a complex and changing environment
- Problem solving abilities
- capability to handle own work load
- Strong relationship building expertise
- The right aptitude to make real time decisions located on interchangeable information
- Excellent communication expertise.
- Strong negotiation expertise
- Dedication to the customer
- availability to progress with significant industry exams

What will you get for this function?
   » Competitive income depending on expertise, practice and qualifications
   » Generous defined contribution pension scheme
   » Annual performance related bonus and pay review
   » Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
   » Up to 30% discount for some Aviva products through ?My Aviva Extras? plus discounts for Friends and Family
   » Excellent range of flexible benefits to include a matching share save scheme

Additional Information

Bring to Aviva what makes you different and we'll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.
One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working in the house some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

As a discapability confident employer, we guarantee to interview anyone with a discapability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ?minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, expertise or practice defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme.

We prefer all applications to be submitted online, however if you require an alternative method of applying Contact Us by Louise Keogh in the Resourcing team on 00 441904 684111

Ref: R-65896
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   » One Park Place, Hatch Street,, Dublin 2
   » 01 898 8000


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Galway
Company Type Employer
Post Date: 10/21/2018 / Viewed 62 times
Contact Information
Company: Aviva

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