MENU
   
Welcome!! Register or Login
November 17 2018

    Job details

Job Opportunity: Service Associate:

Job description:

Apply on Company Website

Service Associate

M&T BankDuncansville, PA10/21/2018
   » Save Job

Sign in Now
   » Email
   » Report

Job Description


Retail Banking Division
Part-time Service Associate Position
25 Hours Per Week
Duncansville Branch
Duncansville, PA


FUNCTION:
Specializes in our branch customer practice through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner.

POSITION The main responsibilities are:
Address the customer's immediate need, and then provide a service transaction or guided self-service
Match the appropriate resource (person, digital service) to the need
Identify transactions ?on the line? that can be migrated to digital solutions
Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc.
Assess options with focus on ?shoulder to shoulder? self-service
Follow up with customer once servicing is complete to ensure immediate need and customer's expectation have been met
Take ownership of escalated account services issues until resolution
Transition to identified sales opportunity using transition statement
Demonstrate customer service standards during transaction processing and follow M&T policy on transaction processing
Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing
Complete all Currency Transaction Reports and Wire Activities and escalations as appropriate
Accurately balance
Accurately complete cash ordering for the branch and TCR/ATM settlement activities
Participate in branch audit/logging activities, provide follow-up where appropriate and Satisfy/Maintain audit/new activities and provides follow up where appropriate
Process customer/account maintenance accurately (address/name changes, signor/account updates, etc.)
Complete Retail Customer Refresh Activities
Adhere to applicable compliance/operational risk controls in conformity with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related tasks as assigned.

NATURE AND SCOPE:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. Information technology is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Adheres to Retail customer service standards, to include lobby practice and digital practice. Performs requisite interaction tracking and reporting

MANAGERIAL/managerY RESPONSIBILITY:
None

MINIMUM QUALIFICATIONS REQUIRED:
High school diploma or equivalent (GED) and minimum of 6 months customer service practice, including data entry and/or cash handling practice.
Proven verbal communication and interpersonal expertise
Proven capability to demonstrated exceptional customer services
Well-organized individual with time management and prioritization expertise
Proficient with internet user-level technology

IDEAL QUALIFICATIONS PREFERRED:
Bilingual located on branch needs

PHYSICAL Requirements:
capability to stand for long periods of time
Prolonged use of hands and fingers
capability to lift light to heavy objects weighing 5lbs - 30 lbs.
capability to read fine print
capability to interact with customers in an open face to face work environment

We encourage candidates with significant military practice to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide variety of performance located career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

Job Posting: Aug 21, 2018, 10:23:17 AM
Unposting Date: continuing


Job Snapshot

Employment Type Part-Time
Job Type Other
Education High School
practice Not Specified
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 3DKG7

Apply on Company Website
Join Talent Network

Company Overview

M&T Bank
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.
Lgain More

Contact Information

Duncansville, PA
View All Jobs

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/21/2018 / Viewed 43 times
Contact Information
Company:


Apply Online