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November 12 2018

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Job Opportunity: Guest Service Agent (Part Time) - Hampton Inn Chicago Naperville:

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Guest Service Agent (Part Time) - Hampton Inn Chicago Naperville

Hampton Inn By HiltonNaperville, IL10/20/2018
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Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitcapability.
What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitcapability. Specifically, you would be responsible for performing the following tasks to the highest standards:
   » Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
   » >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
   » Demonstrate a thorough expertise of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product expertise and answer guest questions and inquiries
   » >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
   » Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
   » Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
   » Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership abilities is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
   » Hospitality - We're passionate about delivering exceptional guest practices.
   » Integrity - We do the right thing, all the time.
   » leadership abilities - We're leaders in our industry and in our communities.
   » Teamwork - We're team players in everything we do.
   » Ownership - We're the owners of our actions and decisions.
   » Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
   » Quality
   » Productivity
   » Dependcapability
   » Customer Focus
   » Adaptcapability What will Information technology be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest practices across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality practices around the world every day. And, our amazing Team Members are at the heart of Information technology all!


Job Snapshot

Employment Type Full-Time
Job Type Other
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Hotel - Resort
Required Travel Not Specified
Job ID HOT05M33_13920_en

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Company Overview

Hampton Inn By Hilton
We are Hilton. We are Hospitality. With hotels worldwide, we can offer opportunities to take your career to new and exciting places! Our vision is to ?fill the Earth with the light and warmth of hospitality - by delivering exceptional practices - every hotel, every guest, every time.? We do this by offering a global portfolio of brands that meet the highest standards of integrity, quality and service excellence. Join us now if you want to grow and develop personally and professionally with a legendary hospitality leader.
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Contact Information

Naperville, ILUS Autopost
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/20/2018 / Viewed 48 times
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