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October 22 2018

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Job Offer: Helpdesk Technician-Bilingual (English/Spanish):

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Helpdesk Technician-Bilingual (English/Spanish)

StefaniniSouthfield, MI10/12/2018
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Job Description


Job The main responsibilities are:
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Provide professional end-user support via telephone, email or web submits
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Provide restorative or maintenance actions to resolve end-user problems
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Responds to end-user problems located on standard procedures
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Track incidents and calls, including but not limited to, entering data into the database timely and accurately
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May be responsible for ensuring systems are configured properly

English & Spanish position. Schedule 9am-6pm.

Job Requirements


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Skills, Licenses, expertise, Education and Training Requirements:
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High school diploma or equivalent required
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Prior Tier I help desk practice
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Requires excellent customer service skills
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Solid foundation of Personal Computer practice
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Troubleshooting capcapability
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Overall expertise of desktop productivity products
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capability to work in a team environment
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Proven capability to remain flexible in a changing environment
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Attendance and schedule adherence are requirements of this position
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May require additional project-specific training

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Computer Hardware
Required Travel Not Specified

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Company Overview

Stefanini
Stefanini brings decades of Information technology outsourcing skills to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore Information technology managed services, systems integration, consulting and strategic staffing. Our service offerings include: Information technology infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic Information technology staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our Information technology outsourcing solutions are used by some of the largest multinational companies in the world.
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Contact Information

Southfield, MI
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Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/12/2018 / Viewed 3 times
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