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October 23 2018

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Offer: IT Support - Louth:PFH Talent Acquisition & Recruitment

Job description:

IT Support - Louth

PFH Talent Acquisition & Recruitment

   » Louth
   » 20000 - 30000
   » Permanent full-time
   » Updated 11/10/2018
   » Recruitment this job is expired SaveSave Apply Now

Job detail

PFH have a requirement for an Information technology Support Engineer to work onsite with our Louth located client.

Level 1 Technical Engineer
In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department.
tasks Include:
   » Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
   » Logging calls (tickets) and keeping records of customer queries.
   » Analysing call logs so you can spot common trends and underlying problems.
   » Updating helpdesk documentation so that support information is available and current for each customer.
   » Testing and fixing faulty equipment
   » PC builds and installations.
   » Execute any activities assigned
   » Monitor and control any activities assigned
   » Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
   » Complete timesheets everyday
expertise Required:
   » An capability to communicate verbally and via email with all customers in simple and knowledge manner
   » An knowledge of the business impact of ICT Systems and devices
   » An capability to follow through and close out all issues to customers satisfaction
   » An capability to assess each users Information technology knowledge levels
   » Being able to work under pressure
   » An capability to think logically
   » Good analytical and problem-solving expertise
   » Good interpersonal and customer care expertise
   » Good accurate records keeping
   » availability to lgain in a fast paced environment
   » Professional and flexible attitude

Founded in 1985, PFH is Ireland's leading, indigenous Information & Communications Technology (ICT) Solutions Provider, supplying ICT located business solutions to our wide variety of clients. We are also the largest, independent provider of infrastructure services and the most practiced end-to-end provider of voice, data and Information technology services.
Our client base, of almost 1,500 organisations is served from our offices in Dublin, Cork, Galway and Belfast. We employ in excess of 200 people including a strong sales team and over 100 highly skilled technology professionals.
Ref: PFHMH343
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PFH Talent Acquisition & Recruitment




Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Louth
Company Type Employer
Post Date: 10/11/2018 / Viewed 3 times
Contact Information
Company: PFH Talent Acquisition & Recruitment
Contact Email:

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