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October 19 2018

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adjunct Sales and Marketing Team Lead:Accenture.

Job description:

adjunct Sales and Marketing Team Lead - Accenture.

South Dublin, Dublin



About the Job


The Associate Team Lead is responsible for everyday supervision of a team (e.g. delivery, process). They manage the workload of the team and may make work assignments. The function manages effective internal/external client relationships within a defined area of responsibility. this function also exercises consistent judgement and discretion with work directly related to management policies and the general operations of the business.
As Associate Team Lead you will be responsible for day to day management of a team of agents engaged in advertising sales and product support. Maintaining daily/weekly metrics, ensuring workflow is consistently distributed and that all SLA metrics are met are all part of the function.
main responsibilities
   » Management of a team of analysts and associates, enforcing Accenture core values within the team and project, managing project operations and making sure that SLAs are met on a everyday basis
   » Monitor risk within operations to be able to escalate to management in a timely manner
   » Maintaining the production schedule, keeping track of holidays, sick leaves and leave.
   » Identifying gaps in customer policies and draft proposals accordingly
   » Lead the QA focus in driving service excellence across the team
   » Performance management: career counselling, coaching, performance development, 1:1's and Mentoring
Basic Qualifications
   » Fluency in English
   » Minimum of 1 year practice in a customer-facing operations background
   » Minimum of 1 year practice with escalation management and managing projects to SLA
Preferred Qualifications
   » Minimum of 1 year of practice managing and developing a team of professionals
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, discapability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched practice and specialized expertise across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
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Job summary


Location
   . South Dublin, Dublin
Job type
   . Full Time, Permanent
Posted
   . Today

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Accenture Ireland



We combine unmatched practice in business processes with cutting edge infrastructure and cloud services. It's a unique capcapability where we run processes for our clients that drive new value and productivity. With our global delivery network and broad industry practice, we not only help companies save money, we help them to make it. Which makes for a pretty smart career choice, too. Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. In a time of unprecedented global change, Accenture is helping leading organizations respond to developments and opportunities in the marketplace. A career with Accenture will see you working with leading businesses, exceptional colleagues and on projects that are changing the face of business and technology across the globe. Our Operations workforce is a dedicated team of people who work on outsourcing engagements and long-term partnerships with clients. Many of our functions require multi-lingual expertise across languages such as English, German, Danish, Turkish, French, Arabic, Italian, Spanish, Hebrew, Norwegian, Swedish and many more.

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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: South Dublin
Company Type Employer
Post Date: 09/24/2018 / Viewed 57 times
Contact Information
Company: Accenture.


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