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October 23 2018

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Job Opportunity: Customer Engagement Executive:

Job description:

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Customer Engagement Executive

function Description

Your Key tasks
   » Engage, educate, and develop inbound inquiries through customer engagement to resolution 
   » Explore and fulfil customer needs by identifying and creating sales-ready leads that are escalated to the sales teams 
   » Provide direct response interactions with customer across all channels, including phones, live chat, email and social media.
   » Document and track customer interactions in the company’s CRM system.
   » Customer Resolution, providing quick response by either resolving inquiries or referring the customer to the best resources for resolution
   » Social Media Monitoring to include a variety of owned and engaged channels and pages such as Twitter, Facebook, LinkedIn and YouTube 
   » Provide feedback and recommendations on how to build, strengthen and improve customer practice
   » Collaborate with Asia Pacific & US Contact Centre, Sales Team and Marketing Teams to add value to the function, identifying improvements and sharing best practices for the       territory
Qualifications you need for the function
   » Native or near-native in German
   » Fluency in English, oral and written
   » Bachelor Degree Level Education
   » Proficient with standard corporate productivity tools (email, voicemail, MS Office)
   » Minimum of 2 years’ practice in a Customer Centric Environment, preferably in the areas of Customer Service, Sales, Loyalty or Engagement function essential 
expertise you will use for the position
   » capability to think analytically
   » Passionate about connecting with people and building reliable relationships to customers
   » Excellent in communication, both oral and written
   » capability to deal with problems in a timely manner
   » Teamwork and Collaboration expertise are essential as those expertise are what makes great individuals and great teams
   » leadership abilities potential with strong work ethic, capability to work independently, selfmotivated,
   » Time management expertise
   » capability to enjoy a diverse work environment
Benefits our client offers you
   » income €40.000
   » Bonus
   » Private Medical Insurance
   » Life Assurance
   » 25 days Annual Leave


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Dublin
Company Type Employer
Post Date: 09/24/2018 / Viewed 4 times
Contact Information

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