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October 21 2018

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Job Opportunity: Helpdesk Support Analyst (Agoura Hills):

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Helpdesk Support Analyst (Agoura Hills)

Westlake Financial ServicesAgoura Hills, CA9/22/2018
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Job Description


ABOUT WESTLAKE:
Do you have a strong interest in technology? Are you self-motivated and a quick learner?
If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a ?team first? organization, then our Technology team may well be just what you're looking for.
Westlake Financial, a technology-located, privately held finance company, is seeking Summer Software Developer Interns to join our Technology team. Westlake Financial is one of the fastest growing multi-million dollar companies in the United States. The Los Angeles Business Journal named Westlake Financial the 7th fastest growing large company in Los Angeles County in 2012. This is the second consecutive year Westlake has been named on this list. The Los Angeles Business Journal published Westlake's 3 year growth rate at 93%.

We take pride on providing online and onsite training in order to promote professional growth.
The main responsibilities are:
   » Responds to phone calls, email and online tickets using Westlake's ticket system
• Documents, tracks and monitors problems to ensure a timely resolution
• Process new user setup and termination requests in required systems
• Process setup requests/changes in the Servicing System
• Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)
• Escalate requests to the appropriate team member as needed
• Update/modify existing reports
• Review system logs everyday and escalate errors to appropriate team member as needed
• Log appropriate requests in vendors ticketing system
• Performs other tasks as assigned
ESSENTIAL expertise & expertise:
   » Strong communication expertise
• Strong organizational and problem solving expertise
• Multi-tasking capability
• Minimal weekend and evenings support either on call or on site
• PC Hardware support
• Windows Management and troubleshooting practice
• Microsoft Windows 7 and any related certification is a plus
EDUCATION :
Bachelors PREFERRED

We provide Equal Employment Opportunities (EEO) to all Team Members (employees) and candidates for employment without regard to race, color, religion, sex, national origin, age, discapability or genetics.
In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We expressly prohibit any form of workplace harassment located on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, discapability, or veteran status. Improper interference with the capability of our Team Members (employees) to execute their job tasks may result in discipline up to and including discharge.
We will consider for employment all qualified candidates, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws; including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Information Technology
Education 4 Year Degree
practice Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID HELPD02770

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Company Overview

Westlake Financial Services
Westlake Financial Services is the largest privately held auto finance company in the United States. We specialize in the acquisition and servicing of prime to subprime automotive retail installment contracts in all 50 states. Headquartered in Los Angeles, we have been a diversified lender for over 25 years and employ over 1,100 team members. Westlake Financial is one of the fastest growing multi-million dollar companies in the United States.

Contact Information

Agoura Hills, CA

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 09/22/2018 / Viewed 5 times
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