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September 18 2018

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Job Offer: Consumer Back Office (Data Entry) - Nintendo:

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Consumer Back Office (Data Entry) - Nintendo

AerotekRedmond, WA9/14/2018
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Job Description


Aerotek Staffing Services, LLC.
Consumer Back Office Representative at Nintendo of America Inc.

Position Description

A CBO Representative's main responsibility is to process service request from various channels. This is task oriented work with some outbound calls. =5% of total work load.
   » Follows and executes the resolution process established by the department to resolve consumer incidents via Oracle RighNow.
   » Interacts with internal departments/subcontractors to resolve repair issues
   » Interacts with shipping companies to research and resolve shipping problems; specifically UPS trace claims.
   » Adheres to company privacy policy and ensures compliance of Children's Online Privacy Protection Act (COPPA)
   » Key areas of responsibility is Loyalty Program, Repair, Part, and Digital Content problem solving
   » Places outbound calls to the consumer to gather needed detail for resolution prosperous representatives must have the following expertise:
   »
   » capability to demonstrate strong judgment and problem-solving expertise
   » Excellent written and verbal communication expertise
   » capability to work independently with a sense of urgency to complete tasks on hand
   » capability to multi-task
   » Exceptional attention to detail
   » capability to quickly lgain and execute new processes
   » capability to meet time sensitive deadlines You MAY be trained to assist with Parental Control reset calls depending on call volumes needs. Please be aware that you may come in contact with or may be asked about games of an adult nature and are rated "M" ("mature") by the Entertainment Software Rating Board.
   »Pay for this position will be $15.00/hour.

About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and compensateing careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Lgain more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, discapability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a discapability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, Contact Us by the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Snapshot

Base Pay $15.00 /Hour
Employment Type Full-Time
Job Type Customer Service
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 6502098

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Company Overview

Aerotek
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and compensateing careers for our contract employees. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With more than 230 non-franchised offices, Aerotek's 6,000 internal employees serve more than 300,000 contract employees and 17,000 clients every year. To lgain more, visit Aerotek.com.
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Contact Information

Redmond, WAOsiel Ramirez HernandezPhone: 425.497.7624
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 09/15/2018 / Viewed 10 times
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