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September 24 2018

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Job Offer: Support Center Analyst (Help Desk):

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Support Center Analyst (Help Desk)

Husch Blackwell LLPClayton, MO9/14/2018
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Job Description

Husch Blackwell LLP is a full-service litigationand business law firm with multiple locations across the United States, servingclients with domestic and international operations. We have an immediate opening in our Kansas City, Milwaukee, or St. Louis office for a Support CenterAnalyst.

Scope ofThe main responsibilities are:
The SupportCenter Analyst works under the supervision of the Support Center Manager toprovide a single point of contact and first-level support for all IThardware/software problems and requests, providing high quality customerservice to employees and clients.

EssentialJob Functions:
   » Provides Tier 1 support to customers tosolve various hardware/software problems including but not limited to Firmapplications and standard software.This involves problem recognition, research, isolation, resolutionand follow-up steps.
   » Identifies, researches, and resolvestechnical problems involving business applications, Husch BlackwellSpecific applications, and the Microsoft Office Suite.
   » Responds to telephone calls, email, andpersonnel requests for technical support professionally and effectively atall times.
   » Effectively manage high-volume calls instressful situations with poise and confidence.
   » When unable to provide solutions,troubleshoot, document and forward appropriate information to ITpersonnel, providing timely feedback to requestor of service andmanagement, in order to maintain accurate and timely responses.
   » Basic IP Phone support.
   » Basic Smart Phone and iPad/Tabletsupport.
   » Basic network support/troubleshooting.
   » Account reset/unlock.
   » Printer troubleshooting/driver installs.
   » Basic VPN/Citrix and Wi-Fi support forhome users.
   » Supports mobile users working withstandard wireless connections, broadband cards, and any potential remoteconnectivity scenarios.
   » Provide assistance to customers afternormal business hours as assigned through on-call rotation schedule.
   » Other tasks as assigned.

Job Requirements


   » Associate's degree required; Bachelor's degree preferred;
   » Two years' significant Help Desk practice required, preferably in a professional services environment.
   » expertise of general clerical functions.
   » Keyboarding skills and broad expertise of computer software and network systems.
   » capability to comprehend, analyze, evaluate and solve problems.
   » capability to explain solutions to end-user.
   » capability to interpret, organize and present data.
   » capability to prioritize workflow and organize diverse material.
   » Desired Certifications:
   » Microsoft Office Specialist (MOS) 2010 and/or 2016, (Must be willing to obtain MOS 2016 in Word, Excel, and Outlook within 6 months of employment)
   » A+
   » HDI - Customer Support Representative and/or Support Center Analyst
   » practice with Windows 7/Windows 10 preferred.
   » Position is generally sedentary in nature; involves sitting most of the time, but may involve walking or standing for brief periods of time.


   » expertise of hardware including printers, scanners and related software
   » Document Management
   » HB specific applications (preferred)
   » Software Upgrades/Installation
   » Microsoft Office Applications
   » Acrobat Reader
   » Windows 7/10
   » Citrix
   » Summation
   » Textmap
   » SmartPhone Basic Support


Please include a current resume and cover letter in your application.

EOE/Minority/Female/Disabled/Vet. Principal candidates Only.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education 2 Year Degree
practice At least 2 year(s)
Manages Others Not Specified
Industry Legal
Required Travel Not Specified

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Company Overview

Husch Blackwell LLP
Our clients demand the highest level of legal services, customized to fit their specific needs. To deliver these services efficiently and effectively, Husch Blackwell is structured by industry rather than by practice. After all, our clients aren't organized by practice; they're organized around markets and industries. At Husch Blackwell, teams of lawyers with a depth of practice within a particular industry work together, across practice specialties, to deliver comprehensive solutions to help our clients achieve their business goals. Our partners, associates and legal professionals collaborate closely on client matters, so that each client benefits from the collective skills of the firm. With 16 offices across the U.S. and in London, Husch Blackwell has a heritage of nearly a century of exceptional legal service. We have a strong, sustained commitment to diversity and inclusion, and our attorneys are dedicated to serving their communities through a wide variety of pro bono work.
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Contact Information

190 Carondelet Plaza
Clayton, MO
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 09/14/2018 / Viewed 25 times
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