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September 22 2018

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Restaurant Profitcapability Coach:

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Restaurant Profitcapability Coach

Cke Restaurants, Inc.California, CA8/20/2018
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Job Description

CKE, holder of iconic brands Carl Jr's and Hardee's, is a well-known leader in the restaurant industry.The Operations Team is seeking a Restaurant Profitcapability Coach (RPC) who will work directly with Restaurant General Managers (RGMs) and franchisees to implement best-in-class processes and systems that deliver winning results combined with disruptive industry innovation.Reporting to a Restaurant Profitcapability Manager, he/she will be responsible for driving restaurant execution against key initiatives and will be a pivotal part of helping to deliver an improved customer practice.Through effective and measurable initiatives, the RPC will help drive profitable top-line growth in the restaurants they support.
main responsibilities
   » Drive continuous improvement in restaurant level performance on each aspect of the new Operations Balanced Scorecard:
   » Ensure brand standards are maintained via the operations assessment (OA) process
   » Bring the company's Need for Speed initiative to life in order to achieve drive-thru speeds at lunch of 210 seconds or less
   » Achieve an overall satisfaction (OSAT) target of 74% as captured through the new voice of the customer program run by Service Management Group
   » Build capcapability at unit level by achieving 100% training compliance for all Restaurant General Mangers (RGM)
   » Deliver sustained same store sales and transaction count growth
   » Continuously evaluate, develop, and coach RGMs to ensure they have the necessary problem-solving capabilities to prosperously manage and drive growth in the restaurant they operate.
   » Work with Franchisees on initiatives aimed at growing sales, growing profits, and enhancing the customer practice.
   » Bachelor's degree strongly preferred and/or requisite industry and management practice is required.
   » 3-5 years of operational management practice or 2+ years of operating practice in a multi-unit consumer facing businesses (restaurants, hotels or multi-unit retail - c-stores or grocery).
   » Strong analytical, diagnostic, and root cause identification expertise.
   » Proven prioritization, presentation, budgeting, time management, project management, and planning expertise.
   » Strong attention to detail, deadlines and reporting.
   » Proficient in the MS Office Suite, comfortable with mobile technology.
   » Strong verbal and written communication expertise.CRITICAL leadership abilities CAPABILITIESDriving ResultsIn a business with ambitious growth goals, the RPC will:
   » Act to surpass goals, seizing opportunities to push the envelope.
   » Set continually higher goals that are ambitious, but realistic for self and team, tied to organizational objectives.Collaborating and InfluencingIn an organization where success is only achieved through strong partnerships with franchisees and RGMs, the RPC will:
   » Identify opportunities to build relationships that will help others achieve their objectives.
   » Develop the necessary relationships and demonstrate appropriate communications with other CKE team members, to include those at the Restaurant Support Center, in order to be a more effective advocate, ally, and problem solver for the Franchisees and RGMs that you support.OTHER PERSONAL CHARACTERISTICS

   » A thoroughly honest and forthright individual, who is genuine and committed to subordinates, peers and leaders alike.Impeccable integrity.
   » Self-starter with a strong work ethic.High-energy with a high sense of urgency.
   » Entrepreneurial; performs well in a lean, fast paced environment.
   » Solid communication expertise; capability to speak and write concisely and effectively.

Job Snapshot

Employment Type Full-Time
Job Type Training, Restaurant - Food Service
Education 4 Year Degree
practice 3 to 5 years
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID ANA022

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Company Overview

Cke Restaurants, Inc.
CKE Restaurants Holdings, Inc. owns, operates and franchises some of the most popular brands in the quick-service restaurant industry, including the Carl's Jr.®, Hardee's®, Green Burrito® and Red Burrito® restaurant brands. The CKE system includes more than 3,300 restaurant locations in 42 states and in 28 countries. CKE is headquartered in Franklin, Tennessee. The growth of the now ubiquitous quick-service restaurant is a story of eager young entrepreneurs, including CKE Restaurants founder and industry pioneer Carl N. Karcher, who fed America's appetite for mobility and an affordable, high-quality meal. Built alongside the emerging car culture of Southern California during and post-World War II, the quick-service restaurant industry grew with the country's expansive highways and has become a part of American life.

Contact Information

California, CA


Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 08/20/2018 / Viewed 6 times
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