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September 18 2018

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Job Opportunity: Branch Operations Coordinator:

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Branch Operations Coordinator

M&T BankBowie, MD8/20/2018
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Job Description

Retail Banking Division
Part-Time Branch Operations Coordinator

25 Hours Per Week
Bowie Branch
Bowie, MD

Performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. Specializes in our branch customer practice through lobby management, transactions, and servicing for retail and business customers.

POSITION The main responsibilities are:
Perform operational tasks for the assigned branch, to include:
Function as the Vault Custodian
Complete branch currency ordering, and maintain negotiable inventory.
Function as the ATM Custodian, to include balancing
Perform sporadic cash counts for ATM and Service Associates
Coordinate truncated work
Maintain appropriate audit logs for the branch.
Maintain forms / files in branch send documents monthly to analysts for testing
Perform over-rides and approvals for the Service Associate function.
Ensure adherence to and education of all policies and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
Perform servicing and transaction tasks.
Adhere to applicable compliance/operational risk controls in conformity with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related tasks as assigned.

The position is responsible for interacting with appropriate areas of the Bank to ensure branch-related operational issues are resolved efficiently and accurately. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position serves as the primary focal point for everyday operational activities. Information technology is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.


High School Diploma or equivalent (GED) and a minimum of 1 years proven retail branch practice or proven customer service operations management practice.
Proven capability to demonstrate exceptional customer service
Strong organizational, time management and prioritization expertise
capability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.

Associate's Degree
Notary public license
Bilingual located on branch needs
Fundamental knowledge of branch profitcapability

PHYSICAL Requirements:
capability to stand for long periods of time
Prolonged use of hands and fingers
capability to lift light to heavy objects weighing 5lbs to 30lbs
capability to read fine print
capability to interact with customers in an open face-to-face work environment

We encourage candidates with significant military practice to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide variety of performance located career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

Job Posting: Jul 20, 2018, 12:22:04 PM
Unposting Date: continuing

Job Snapshot

Employment Type Part-Time
Job Type Other
Education High School
practice Not Specified
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel Not Specified

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Company Overview

M&T Bank
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.
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Bowie, MD
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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 08/20/2018 / Viewed 23 times
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