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August 15 2018

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Job Offer: Helpdesk Technician:

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Helpdesk Technician

TEKsystems, IncAlbuquerque, NM8/10/2018
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Job Description


1) 3 Years of helpdesk practice
2) 3 years of Active Directory
3) Must have a secret clearance
This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an Information technology background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The capability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication expertise. The capability to adapt well to diverse environments and work collaboratively in a dynamic team setting.

Responsibilities

*Answer user calls to provide general user support related to their Information technology equipment or other needs.
*Creates, updates and closes out help desk tickets
*Works with other Tier 1 Support staff to ensure proper hand-off of tickets for prompt resolution
*Maintains required documentation of Tier 1 processes and SOPs
*Familiarity with Windows Operating system and Outlook email
*Familiarity with creating/updating Remedy tickets is preferred

Qualifications

*Applicant must possess refined critical thinking expertise
*Should be a self-starter
*May direct the activities of other team members
*Should be diplomatic, capable of multi-tasking, adaptive to a dynamic environment, dependable, and reliable.
*Prior practice in a government consulting services environment is preferred.
*Secret clearance is required.

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, discapability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a discapability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software
Required Travel Not Specified
Job ID 6447722

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Company Overview



TEKsystems, Inc
With 6,000 clients and over 80,000 consultants deployed annually, we offer our Information technology consultants a bigger network and better opportunities. Through our proprietary Consultant Placement Process, we also provide personalized career services, placing you in the positions you want and keeping you consistently employed in functions that advance your career.
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Contact Information

Albuquerque, NMHumberto TrejoPhone: 9155994658
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 08/10/2018 / Viewed 2 times
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