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August 21 2018

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Job Offer: Case Manager:

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Case Manager

function Description


CASE MANAGER - 12 MONTH CONTRACT 
As part of the teams supporting customers in difficulty, you will have responsibility for management of a dedicated portfolio of customers across Personal, SME, Corporate and Property Sectors, working collaboratively as part of a dynamic team to provide appropriate credit restructuring solutions to our customer base. The department plays a pivotal function in supporting our customers in financial difficulty and providing them with sustainable solutions. Information technology also comprises the proactive credit management of previously restructured customers and/or enforcement of the Bank’s security in situations where all consensual efforts to restructure borrowings have failed. The function will afford the opportunity to individuals to gain restructuring practice as well as enhancing their people, credit and relationship management expertise.
The main responsibilities are:
   » To proactively manage a portfolio of customers across a number of sectors, providing the highest standards in customer relationship.
   » To develop positive and professional working relationships with key internal and external teams.
   » Achieve KPI's which will include restructuring and management of restructured portfolio of customers as well as proactive management of the Bank’s relationships with external Legal advisors.
   » Provide support to the wider team as required.
   » As part of the selection process, the prosperous applicant will be expected to demonstrate the competencies reflected below.
   » Lending & Credit Analysis
   » Customer Relationship Management
   » Strategic Planning and Priority Setting
   » Results Focus
   » leadership abilities, Teamwork and Collaboration
REQUIREMENTS :
   » 5-10 years’ practice of working in a lending and / or restructuring area of a financial services company is highly desirable.
   » Evidence of building and maintaining relationships with clients in a challenging and fast paced environment.
   » An capability to work on own initiative and interact as part of a highly motivated team.
   » An capability to prioritise and plan to effectively achieve goals and to be dependable in consistently delivering reliable results.
   » QFA Qualified or APA Qualified in Housing Loans, Home Reversion Agreements and connected Insurances; Consumer Credit and connected Insurances
   » Proficiency in Microsoft Word, Excel and Outlook
For more information, Contact Us by Peter Casey on 019476205 or peter.casey@cpl.ie
 

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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cork City
Company Type Employer
Post Date: 07/20/2018 / Viewed 63 times
Contact Information
Company:
Contact Email: peter.casey@cpl.ie


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