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July 16 2018

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Job Opportunity: Customer Service Representative:

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Customer Service Representative

VoltMeridian, ID7/12/2018
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Job Description


Job: Customer Service Representative
Our client has a need for a Customer Service Representative for their facility in Meridian, Idaho . This is a temp to hire position and is offered through Volt Workforce Solutions . We are among the largest Staffing Companies in the USA for Contingent/Temporary and Direct Hire placements, and support many of the top-rated IT, Engineering and Aerospace companies in the USA.
Job location: Meridian, Idaho
Job Summary:
As a Customer Service Representative, you will be responsible for receiving, researching and responding to inquiries from members, providers and others relating to benefit, claim or enrollment queries on one or more lines of business in a professional and courteous manner.
MINIMUM POSITION Requirements:
Required practice:
   » One year of contact center or customer service and/or medical office (customer service must be in a professional setting that includes more than basic monetary transactions)
Required expertise, expertise and Abilities (KSAs):
expertise:
   » Effective verbal and written communication expertise
   » Microsoft Outlook - Basic
   » Microsoft Word - Basic
   » Microsoft Excel - Basic
   » Windows - Basic
   » Internet Explorer - Basic
   » Problem solving
   » Basic math
capability to:
   » Deal effectively with different types of people
   » Meet strict attendance requirements
   » Work periodic overtime as requested
PREFERRED Appropriate qualifications:
   » expertise of the health insurance industry and claims processing
   » Medical Terminology
   » Bilingual
PRIMARY ACCOUNTABILITIES:
   » Lgain and apply all new-hire course material in the correct manner.
   » Meet minimum requirements on assessments and call reviews during training.
   » Receive research and respond timely to telephone and electronic inquiries from members, providers and others while maintaining department and/or corporate performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity. Educate and answer questions regarding member benefits and claims
   » Initiate inquiries, address changes, duplicate or replacement identification card requests, Primary Care Physician change requests, check tracers, pharmacy research and written communications as appropriate.
   » Maintain the integrity of the Inquiry and Intake Tracking Logs by entering all inquiries and follow-up action onto the log.
   » Review weekly open item report through follow-up and timely resolution of open inquiries within department and/or corporate performance guidelines for timeliness.
   » Adhere to schedule in order to provide adequate staffing for incoming phone volume.
SECONDARY ACCOUNTABILITIES:
   » Advise manager or Manager of any situation which may generate inquiries.
   » Perform other tasks as requested by the manager.
This is a temp to hire position in Meridian, ID and is offered through Volt Workforce Solutions. Volt is a world-class leader in the staffing services marketplace. Volt provides Contingent Staffing, Contingent-to-Hire, and Managed Service Programs to a variety of companies, including the Fortune 1000. Volt supplies workforce design solutions in Engineering, Information Technology, Scientific, Technical/Professional and other disciplines.
Monday - Friday 7:00am - 7:00pm
As a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!
To lgain more about Volt , please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer

Job Snapshot

Base Pay $14.50 /Hour
Other Pay benefits
Employment Type Full-Time
Job Type Customer Service, Insurance
Education Not Specified
practice Not Specified
Manages Others Not Specified
Bonus Pay $250.00
Industry Insurance
Required Travel Not Specified
Job ID 125418

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Company Overview

Volt
Volt focuses on best-fit placements, matching qualified job seekers with temporary and direct-hire positions at our client companies. We are dedicated to providing the best candidate practice in our industry, because we never forget that Volt's success relies on the satisfaction of our employees. Our candidate commitment, and our capability to offer access to great jobs - including jobs not available elsewhere - are the reasons so many employees stay with Volt.
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Contact Information

Meridian, IDVoltPhone: 208-375-9930
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 07/12/2018 / Viewed 8 times
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