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July 17 2018

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Job Offer: Junior Application Support Analyst:

Job description:

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Junior Application Support Analyst

function Description


Application Support Analyst

Together with our Client we have an excellent opportunity for  Applications Support Analyst . The position will be located in Co . Waterford, while providing support to international offices (France, Switzerland, Spain, UK, Ireland, Chile, India and Australia).
This position is located within commutable distance from Waterford, South Tipperary and Kilkenny.

This position reports to the  Tier1 Manager . Working independently is mandatory for this position.

Job Responsibilities
   » Resolves support tickets and issues.
   » Communicates recurring support issues to management.
   » Communicates with customers on efforts and resolutions to tickets and issues.
   » Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions all the time keeping the affiliates up to date on progress.
   » Manages everyday work schedule efficiently.
   » Design, develop and maintain/enhance manual and automated test cases.
   » Identify and execute the required test cases for a given project.
   » Participates in projects and contributes to the completion of projects.
   » Seek additional assistance from third-party vendors when required.
   » Identifies issues that require escalation to Product Owners.
   » Improves customer relations and further develops customer confidence.
   » Identify and understand the business needs of the affiliates and take appropriate decisions.
   » Make suggestions to improve relations with our affiliates and to improve our systems.
   » Performs other related tasks as assigned.

function Requirements & Competencies
   » 1-2 years practice in application support and troubleshooting.
   » practice with SQL desirable but not essential 
   » Familiarity with Support Ticketing Systems.
   » Has strong customer focus.
   » capability to work independently.
   » Deal with all queries and information in a professional and confidential manner.
   » Must be able to independently prioritize assignments and communicate deliverables and timelines.
   » Able to communicate with development, project management and other QA resources effectively.

For more information or to be considered for this position Contact Us by Jenine on 051 5111 81 or jenine.brophy@cpl.ie

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Tipperary, Kilkenny
Company Type Employer
Post Date: 07/12/2018 / Viewed 12 times
Contact Information
Company:
Contact Email: jenine.brophy@cpl.ie


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