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June 24 2018

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Offer: Customer Care with European Language:Kerry

Job description:

Customer Care with European Language

Kerry


   » Kildare
   » See description
   » Permanent full-time
   » Updated 14/06/2018
   » Kerry Group this job is expired SaveSave Apply Now

Job detail


Motivated, practiced customer care representatives required.We are currently seeking candidatesa who have German, and those who have both Italian and Spanish.
 

Kerry is responding to consumer demand for real ingredients with better, more authentic and nutritious taste practices. With 40 years' practice and 24,000 staff on six continents, Kerry has a renewed focus on Taste & Nutrition where the science of taste merges with the science of nutrition. We combine our deep knowledge of taste with our in-depth knowledge of people, culture, life stage and everyday nutritional needs. By partnering with Kerry, customers are taken on a journey to make food, beverage and pharma products that people enjoy and feel better about. We call this Leading to Better.

We are seeking for people with ambition, vision and a commitment to excellence in a dynamic business environment to achieve and sustain this growth on a long-term basis. In return, we offer stimulating and compensateing careers from employee to management to leadership abilities levels in a global food organisation.

The main responsibilities are:
   » Maintain professional, timely and effective communication with our customers
   » Responsible for all aspects of account administration, queries and commercial support
   » Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes
   » Responsibility for problem by identifying and reporting operational issues and applies existing knowledge and skills to offer solutions
   » Resolve service issues where possible by clarifying customer complaints, determining cause and offering solutions and escalating appropriately
   » Develop and maintain strong relationships with all customers
   » Maintain updated knowledge of products, customers, processes and suppliers
   » Build strong relationships with the rest of the supply chain and all departments
   » Support commercial by reporting on account activity and forecasting
   »Remain fully flexible to meet business requirements and demands

Person Specification:
A fluent or native German speaker or Italian and Spanish speaker, the ideal candidate will have 2-4 years of related practice in a similar position with an administration focus and excellent customer care skills. The work environment is dynamic, where a need to adapt to change, show flexibility, prioritization, organization and time management skills are a pre-requisite.

Competencies:
   »Adaptcapability: Maintaining effectiveness when experiencing major changes in work responsivities' or environment; adjusting effectively to work with in new work structures, processes, requirements or cultures
   »Applied Learning: Assimilating and applying new job related information in a timely manner
   »Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization
   »Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
   »Managing work/time management: Effectively managing ones time and resources to ensure work is completed efficiently
   »Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position relation areas; keeping up with current development and trends in area of skills.
   »Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no long reasonably attainable

Aptitudes:
   » Excellent communication and interpersonal skills
   » The capability to integrate and work effectively with others in a changing environment
   » High level of attention to detail and strong organizational, analytical, problem solving and administrative skills
   » An practiced team player
   » A strong desire for continuous learning and a desire to grow professionally

Appropriate qualifications:
   » Third level qualification
   » Fluent (preferably native) German speaker and / or Italian and Spanish speaker

To apply for this position please click here
Ref: 2018-13460_1527760949
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Kerry


   »
25 reviews

 


   » Global Technology & Innovation Centre, Millennium Park, Osberstown Naas, Co. Kildare
   »
   » http://www.kerry.com/careers



Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Kildare
Company Type Employer
Post Date: 06/14/2018 / Viewed 17 times
Contact Information
Company: Kerry


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