Welcome!! Register or Login
June 20 2018

    Job details

Job Offer: Danish/Swedish/Turkish/Polish Engagement Executives:SAS Ireland

Job description:

Danish/Swedish/Turkish/Polish Engagement Executives

SAS Ireland

   » Dublin
   » Not disclosed
   » Permanent full-time
   » Updated 14/06/2018
   » HR this job is expired SaveSave Apply Now

Job detail

SAS recruiting Customer Engagement Executives Danish or Swedish with Polish or Turkish languages

Adding to it's continuous global success, our Contact Centre in Dublin is growing & we're actively hiring. If you have a passion for languages & providing great customer practices then read on because we want to hear from you. We have some great exciting opportunities for Danish, Swedish, Turkish & Polish speakers. We are seeking for candidates who have native language in markets outlined in addition to a 2nd language as well as English. The team is fun, friendly & creative.
Consistently ranked as one of the best places to work in the world (Number 2 World's Best Multinational Workplaces 2013 & 2014), and receiving awards Great Place to Work Ireland last 4 years in a row. Today, as always, we seek the best talent to help us build on our success. SAS has over 13,000 worldwide employees, approximately 4,000 across Europe with customers in 138 countries. SAS believes if you treat people as if they make a difference to the company, they will, and this is reflected in everything we do and achieve.
Check outCareers page to find out more.
Primary Accountabilities & Responsibilities include:
• Engage, educate, and develop inbound inquiries through customer engagement to resolution
• Explore and fulfil customer needs by identifying and creating sales-ready leads that are escalated to the sales teams
• Provide direct response interactions with customer across all channels, including phones, live chat, email and social media.
• Document and Track customer interactions in the company's CRM system.
• Customer Resolution, providing quick response by either resolving inquiries or referring the customer to the best resources for resolution
• Social Media Monitoring to include a variety of owned and engaged channels and pages such as Twitter, Facebook, LinkedIn and YouTube
• Provide feedback and recommendations on how to build, strengthen and improve customer practice
• Collaborate with Asia Pacific & US Contact Centre, Sales Team and Marketing Teams to add value to the function, identifying improvements and sharing best practices for the territory.
•Fluency in English & atleast one of these languages essential Danish or Swedish with Turkish or Polish.
• Bachelor Degree Level Education
• Proficient with standard corporate productivity tools (email, voicemail, MS Office)
• Minimum of 2 years' practice in a Customer Centric Environment, preferably in the areas of Customer Service, Sales, Loyalty or Engagement function essential
• Preferred education in the subjects of Digital, Marketing, Analytics, Technology, Computer Science, but not essential
• Online or Digital marketing practice and/or consciousness of Personas, Content Engagement, Social Channels, Live Chat Engagement
• Preferred practice in a B2B environment preferred but not essential • Preferred practice of working in the technology sector required but not essential
• Flexibility required around working hours which may need to vary suited too country/territory needs, earliest start time 8am, latest working time 8pm Monday to Friday
• From time to time travel to the US or Territory country may be involved • expertise of SAS products and services preferred but not essential
Appropriate expertise
• Analytical, the capability to read, interpret and contribute to the improvement of KPIs and Reporting results.
• Passionate, about Customer practices, with proven expertise in best practices, canned responses, positive first response or procedural flows an added advantage
• capability to identify opportunities through exploration of customer needs
• An excellent commutator written and orally, you may be asked to prove these expertise through online testing or live chat simulation and your listening expertise will be tested within the interview
• Problem solver, quick thinking with the capability to understand a breath of expertise and use this to link to resources and research that can provide resolution to customer queries
• Proven Technical abilities in using a variety of CRM platforms and systems
• Teamwork and Collaboration expertise are essential as those expertise are what makes great individuals and great teams
• leadership abilities potential with strong work ethic, capability to work independently, self-motivated, time management expertise, team oriented and a person that can thrive in an environment of diversity & inclusion

Location This is function will be located in Dublin, Ireland. We have a modern working environment with superb facilities designed to promote wellbeing, creativity and collaboration.

Ref: Contact Centre Multilingual
Apply Now
Report This Job


SAS Ireland

4 reviews


   » La Touché House, 4th Floor, IFSC, Dublin 1
   » 353 1 636 3800


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Dublin
Company Type Employer
Post Date: 06/14/2018 / Viewed 11 times
Contact Information
Company: SAS Ireland

Apply Online