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June 24 2018

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Offer: Associate/Senior - Systems Engineer:Pramerica Limited

Job description:

Associate/Senior - Systems Engineer

Pramerica Limited


   » Donegal
   » Not disclosed
   » Permanent full-time
   » Updated 14/06/2018
   » Ken Keaveney this job is expired SaveSave Apply Now

Job detail


Pramerica Systems Ireland has a requirement for an Associate / Mid / Senior Systems Engineer to provide support to Prudential's ILI Imaging group.
 

Associate/Senior - Systems Engineer

Pramerica Systems Ireland has a requirement for an Associate / Mid / Senior Systems Engineer to provide support to Prudential's ILI Imaging group.

The team will be responsible for day to day general production support, end user support with both production issues and queries and supporting the GBTS Server group and the Security Administrators on the system.

The function of the System Engineer owns the responsibility for managing all monitors within the applications including, but not limited to; creating configuration documentation, implementing simple changes, providing guidance and recommendations to the business partners on changes and the implementation of new functionality, providing Tier 2 / 3 support to the end users and other departments as needed, the identification and resolution of bugs & participation within an on-call 24*7 support model.

The prosperous candidate will be expected to develop a comprehensive knowledge of the significant applications and become a subject matter expert (SME) in their discipline.

The prosperous candidate must be capable of working independently or as part of a team, possess excellent communication expertise and have the capability to work proactively.

The System Engineer team operates Monday to Saturday core hours of 1pm to 10pm GMT. You may be required to assist the technical helpdesk when the business requires.

Summary of tasks:
   » Responsible for the day to day general production support, End user support with both production issues and queries and supporting the GBTS Server group and the Security Administrators on the system.
   » Monitoring of alerts sent by Splunk. Investigate and determine if an issue. Engage correct resources to deal with issues.
   » Serves as a Subject Matter Expert on the system.
   » Provide tier 2 / 3 technical support to the end user and other departments as needed, such as QA and GBTS Technology.
   » Manage requests for enhancements including identifying, testing and implementing enhancement.
   » Participating in vendor information sessions to lgain about product enhancements and changes.
   » Coordinate and draft for distribution any communication updates needed about supported systems to the significant parties.
   » Monitor and participate in support forums and user groups to identify potential issues.
   » Maintain a strong business and technology knowledge and consciousness of trends, opportunities and issues as related to applicant tracking system.
   » Other tasks as required by the business.
expertise & Competences Required:
   » Previous practice supporting EMC Captiva InputAccel and Unisys InfoImage (EMC - Enterprise Content Manager)
   » practice with content management systems (CMS) would be beneficial.
   » Knowledge of HTML & SQL would be beneficial.
   » Knowledge of Web services
   » practice with Splunk application would be beneficial.
   » Excellent escalation expertise, both internal and external (vendors)
   » At least 1 to 2 years' of customer care practice.
   » At least 1 to 2 years' practice with effective problem solving.
   » 1 - 2 years prosperous technical call center support - tier 1.
   » 1 to 2 years practice working with diverse teams with competing priorities.
   » The ideal candidate should have at least 1-3 years Information technology practice.
   » Strong partnering expertise and the capability to work collaboratively across the organization
   » Refined communication expertise with the capability and poise to speak to all levels of the organization
   » capability to clearly summarize technical issues to non-technical audiences
   » Strong analytical, problem solving, problem resolution and trouble shooting expertise with acute attention to detail.
   » Proven strong written and verbal communication and interpersonal expertise, capability to follow instructions, positive attitude (must provide proof of writing capability with instructional as well as client communications)
   » Must demonstrate initiative and positive attitude with an capability to balance and prioritize multiple projects.
   » Must be process oriented with good follow-up to ensure continuing communication with client and close-out of each project.
   » Rapidly adapt and respond to changes in environment and priorities.
   » capability to multitask and manage priorities with little supervision.
   » Willing to take on additional responsibility quickly
   » Demonstrated leadership abilities and team management abilities.
   » Strategic, operational and technical management expertise.
   » Self-starter with the desire to grow and excel in a dynamic environment
   » capability to be organized, flexible, prioritize tasks and work in a deadline oriented environment

Ref: 919263
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Pramerica Limited


   »
3 reviews

 


   » Letterkenny Office Park, Windyhall, Letterkenny, Co. Donegal
   » +353 74 9167600
   » http://www.pramerica.ie/careers/opportunities.html



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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Donegal
Company Type Employer
Post Date: 06/14/2018 / Viewed 18 times
Contact Information
Company: Pramerica Limited


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