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June 24 2018

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Job Offer: Senior Specialist ? CTI Application Development an:Pramerica Limited

Job description:

Senior Specialist - CTI Application Development an

Pramerica Limited


   » Donegal
   » Not disclosed
   » Permanent full-time
   » Updated 14/06/2018
   » Alan Fletcher this job is expired SaveSave Apply Now

Job detail


Pramerica are seeking to recruit a Senior Specialist to support the Computer Telephony Integration (CTI) - VR - Voice Technology
 

Senior Specialist - CTI Application Development and Support

Pramerica are seeking to recruit a Senior Specialist to support the Computer Telephony Integration (CTI) and Advanced Voice Technology team with focus on development and support of CTI applications for enterprise call center customers.

CTI applications provide call centers with solutions that enable call center agents to react more quickly, efficiently, and cost-effectively. CTI applications assist agents in providing a more personalized customer service practice and are designed to enhance customer loyalty and manage operational costs.

Primary Responsibilities include development, implementation and on-going support of enterprise CTI applications.

SUMMARY OF tasks:

In addition to core engineering and application development functions, this individual would be responsible for the following:
   » Acts as a technical resource to our business partners in all phases of the application development and implementation process. May also assist with incident and problem resolution.
   » Participates in design sessions to assist in defining application functionality located on the analysis of the business requirements.
   » Manages system enhancement and upgrades.
   » Conducts integration testing and maintains lab systems.
   » Works closely with development and QA partners.
   » Assures adherence to change management processes and security standards.
   » Engages in vendor relationship management.
   » Maintains system technical, application support and standards documentation.
   » Engages in physical infrastructure maintenance (coordinates work activities with server and network operations team).
expertise, QUALIFICATION AND expertise REQUIREMENTS

The ideal candidate should have a recognized third level Information technology qualification and significant working practice in the below required areas, be highly motivated and have excellent writing & communication expertise.
   » System design, development and analytics expertise with the capability to work independently.
   » practice with engineering and operational support of Computer Telephony Integration systems, including intelligent call routing and OMNI/Multi-Channel solutions.
   » 5+ years' practice with JavaScript programming.
   » JSON and HTML5 practice preferred.
   » practice with C# sharp programming preferred.
   » practice working with web services.
   » Avaya PBX, Application Enablement Services and ACD practice.
   » SQL Database practice and data network expertise preferred.
   » Operating Systems and Servers (e.g. Windows 2012 Server, Linux RHEL) management practice.
   » Produce technical documentation including operations run books, user guides, and standard operating procedures.
   » Project Management practice with large enterprise engagements.
   » Skilled with Microsoft Office Suite, including Visio and Project.
   » Strong written and verbal communication expertise with the capability to effectively communicate with all levels of the organization, including practice expressing business, technical, and information security details.
   » The capability to multi-task, define, track and resolve issues and escalate issues appropriately.
   » Strong organizational and problem solving techniques, with a strong attention to detail.
   » capability to work across organizations to integrate requirements and deliver work as per a defined schedule.

Ref: 921917
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Pramerica Limited


   »
3 reviews

 


   » Letterkenny Office Park, Windyhall, Letterkenny, Co. Donegal
   » +353 74 9167600
   » http://www.pramerica.ie/careers/opportunities.html



Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Donegal
Company Type Employer
Post Date: 06/14/2018 / Viewed 16 times
Contact Information
Company: Pramerica Limited


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