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June 22 2018

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Job Offer: Customer Service Representative, Limerick City:AIB Group

Job description:

Customer Service Representative, Limerick City

AIB Group

   » Limerick city
   » Not disclosed
   » Temporary full-time
   » Updated 08/06/2018
   » Administrator this job is expired SaveSave Apply Now

Job detail

Customer Service Representative, Limerick City

Function:Customer Service Representative, Limerick City
Job location:AIB Group, Limerick City

Who you are
You are a strong team player with a focus on delivering a first class customer service to our customers. You are open-minded, innovative and ambitious. You are passionate about putting our customers first and you have previous practice in providing excellent customer service. You have the passion, drive and skills to help us continue driving growth and excellence across AIB. Transforming our Customer's practice of AIB is central to delivering our ambition of becoming a bank that our customers, our stakeholders and our people truly believe in.

Within AIB, the Customer Advisor function is an exciting function in the AIB Branch which will give you a real opportunity to influence AIB's future. This will be a fast paced environment where high energy levels, passion for delivering excellent customer practices and driving business performance are critical for success. You will be a visible presence on the branch floor, delivering a more personal customer practice. Your success in the function could lead to other exciting opportunities for you in AIB and we want to support you, whether this be through supporting you to complete your QFA diploma or through your continuing development.

This is a full-time position which will require working business hours on Monday to Friday, flexibility may be required depending on location.

Your next challenge
Responsible for driving an excellent customer practice and achieve agreed service standards, working with customers to provide appropriate banking options
Be the escalation point for any issues, ensuring a positive customer practice
Have an innovative approach to your function, always seeking ways to make improvements or suggestions to create better solutions
Develop key relationships in the bank whilst acting as a promoter of the AIB brand in a competitive market
Contribute to and promote an open and engaging environment where your colleagues can perform at their best
Complete and pass MCC accreditation (APA Loans) within your first 6 months in the function

What you'll need
   » Evidence of excellent customer relationship skills, capability to engage with customers and represent AIB with skills
   » An interest in technology and the capability to lgain and adapt to new technologies on desktop, mobile and tablet platforms
   » 6-12 months recent customer service practice demonstrating a high level of customer service in every customer interaction
   » Strong evidence of communication and interpersonal skills

A minimum of 360 points in the Leaving Certificate to include a pass in English and Maths at either Ordinary or Honours Level (or equivalent) OR a 2.2 Honours degree (Level 8). If prosperous, confirmation of this will be required.

What else should you demonstrate?

As part of the selection process, the prosperous applicant will be expected to demonstrate the competencies reflected below.
   » Customer Relationship Management: Engaging the customer and adding value.Takes personal responsibility for delivering a level of service that often exceeds customers' expectations.
   » Problem Solving and Decision-Making: Making timely, quality decisions appropriately analyses issues, drawing on expert advice, consulting and collaborating, taking decisions.
   » Communication and Influencing: Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment
   » Results focus: Drive, flexibility, availability to continuously improve performance, and deliver stretching goals

If you believe that you meet the above criteria and you are interested in applying for this function, please apply through our online application form.

Who we are
AIB is a dynamic and diverse place to work. We are changing from the inside out to become a bank people can believe in. And by people, we mean our employees as well as our customers.

We're one of Ireland's biggest banks, but that doesn't mean you're just a number when you work here. We're organised enough to have small teams focussed on one big initiative. Whether we're lending money, analysing data or developing an app, we are all focussed on our customers.

In each team you'll find leaders who focus as much on people as they do on function. Here, anyone who is responsible for managing people is called a people leader, not a manager. That shows our commitment and focus on the development and engagement of the people who work here.

You'll find a mix of age, race and gender, where everyone has an opportunity to reach their potential. You'll find a culture of openness, positivity and respect where everyone has a voice.

We are seeking for the best practiced people as well as graduates. We will match your energy and enthusiasm with empowerment so that together we can build a culture that break the conventions of what our customer and employees expect of a bank.

What's next?
If you meet the minimum criteria and would be interested in this exciting opportunity please click apply and complete the online application. If you require more information on this function Contact Us by Naomi Doyleon (01) 6416943.
Once you have submitted your application for the function, our team will review your application to verify that that you meet the minimum criteria for the function and that you have the significant practice. If you meet these requirements, you will receive an email inviting you to complete an online capability and personality questionnaire which should take approx. 1 hour to complete. If you are prosperous at this stage, you will be invited to interview for the function.

Please ensure that you meet the minimum education requirements before applying for the function. A minimum of 360 points in the Leaving Certificate to include a pass in English and Maths at either Ordinary or Honours Level (or equivalent) OR a 2.2 Honours degree (Level 8) is required. We will require education transcripts/results before commencing employment with AIB and any offer would be subject to you meeting these minimum education requirements.

AIB does not accept resumes from head-hunters, placement agencies or other suppliers that have not signed a formal agreement with us. Our engagement with recruitment agencies is restricted to specified hiring needs and resumes will not be accepted without direct engagement with Resourcing Team. Therefore, any resume received from an unapproved supplier will be considered unsolicited.

Ref: 55972
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AIB Group



   » AIB Group Headquarters Bankcentre Ballsbridge, Bankcentre, Ballsbridge


Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Limerick City
Company Type Employer
Post Date: 06/08/2018 / Viewed 20 times
Contact Information
Company: AIB Group

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