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May 27 2018

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Offer: Field Service Engineer:

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Field Service Engineer

ExperisRockaway, NJ5/17/2018
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Job Description

Hours: Monday through Friday, 8:00am to 5:00pm
Classification: Non Exempt
Travel: 50%
Employment is conditioned on DMG MORI's capability to obtain and maintain any necessary export licensing.
Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.
Essential Job Functions:
to execute this job prosperously, an individual must be able to execute each essential function satisfactorily. The requirements listed below are representative of the expertise, expertise, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to execute the essential functions. Responsibilities include up to and not limited to:
? Creating and updating documentation of technical information.
? Developing, preparing, generating, and analyzing continuing and ad-hoc special reports pertaining to Service
? Demonstrating a availability to help others and be a team member; often working together with Customer's Service Engineers.
? Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
? Establish and build exemplary communication and customer service relationships with customers.
? Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
? Other tasks as assigned.

Work Environment:
Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment practiced at DMG MORI office.

Physical Demands:
Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.
Occasional: Lifting or moving up to 50lbs.

Additional Info:
Per Diem Available - Ask For Details

Job Requirements

Minimum Requirements:
?Bachelors or Associates Degree in technical related field of study preferred.
?3-5 years of practice in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
?practice working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
?Good verbal and written communication expertise with exceptional customer service orientation.
?Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
?Proven capability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
?Basic computer literacy and working expertise of MS Word, Excel, and Outlook.
?Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
?Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers .

Job Snapshot

Base Pay $60,000.00 - $85,000.00 /Year
Employment Type Full-Time
Job Type Manufacturing
Education 2 Year Degree
practice 3 to 5 years
Manages Others No
Industry Manufacturing
Required Travel Road Warrior

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Company Overview

Working with Experis... We don't just find jobs. We give you the power to work the way you want, reach for new opportunities and achieve your goals. After 40-plus years matching professional talent to satisfying career paths, Experis knows that it's not only what you can do that's important, but what you want to do. What inspires you. What fits your personal workstyle. And what works with your personal lifestyle. You need options. Experis has them.

Contact Information

Rockaway, NJTodd GriffithPhone: 916-638-6258


Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 05/17/2018 / Viewed 3 times
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