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May 25 2018

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Offer: CUSTOMER SERVICE - IMMEDIATE CONTRACT:COLLINS MCNICHOLAS RECRUITMENT

Job description:


   » Job ID.:15350696
   » Employer ID.:RI/LK46785
   » Published:16-MAY-2018
   » income:NEGOTIABLE
   » Job location:LIMERICK
   » Employment Type:CONTRACT

 

The Responsibilities of this position are:
   » Develop and maintain strong working relationships with stakeholders by scheduling and participating in regular meetings with active close out of actions assigned.
   » Monitoring and report on trends with a view to identifying corrective actions to proactively eliminate recurring issues which are giving rise to repetitive queries and / or concern for customers.
   » Using case management and telephony technology, capture, investigate and respond to all queries received by email, letter or telephone within agreed timescales.
   » Ensure efficient and effective follow up action is completed and where required collaborate with other areas to close out the case or escalate to achieve closure
   » Record Maintenance
   » Data entry and administrative responsibilities
   » Ensure robust document management and maintenance in conformity with the quality management system Requirements:
   » Previous practice in a similar position
   » Excellent communication expertise
   » capability to work well with internal and external stakeholders
   » Stong team player.
   » Good Information technology expertise This job originally appeared on RecruitIreland.com

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Limerick
Company Type Employer
Post Date: 05/17/2018 / Viewed 13 times
Contact Information
Company: COLLINS MCNICHOLAS RECRUITMENT


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