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May 25 2018

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Job Opportunity: Broadband Technical Support - Full Time - Limerick:HCL Technologies Ltd

Job description:

Broadband Technical Support - Full Time - Limerick

HCL Technologies Ltd

   » Limerick
   » See description
   » Permanent full-time
   » Updated 17/05/2018
   » Ravi Shankar Bajpai this job is expired SaveSave Apply Now

Job detail

HCL Ireland is seeking - Broadband Technical Support Executives - LimerickFull Time - Fully Flexible 08.00am - 00.00 pm Mon-Sun

Broadband Technical Support agents
Full Time - Flexible
HCL Technologies Ltd. is India's leading Information technology services giant employing over 110,000 staff globally in 31 countries. Within our BPO operations HCL havea centres in N.Irelan/Rep. of Ireland and centres in the UK providing business service solutions including contact centre operations to multiple outsource clients.
Listing description
To provide direct technical support to our customers on our fixed line phone and internet products. Assisting with troubleshooting problems, advising customers through technical challenges, closing and tracking issues and reporting on these issues. The position also involves keeping certain groups updated on issues.
functions and The main responsibilities are:
   » Deal with customer's technical queries directly, ensuring a prompt and efficient response to all queries, in conformity with Company procedures.
   » Track and take ownership of all outstanding queries to ensure follow through in all cases.
   » Maintain an updated level of service, systems and procedural expertise.
   » To maintain on-going communication with other departments within the organization to ensure Customer Care are consistently kept informed of any updates/issues.
   » Ensure two-way communication by keeping the other groups informed on customer issues.
   » To maintain target levels of performance.
   » Help maintain a good team and working environment through assisting fellow team members, particularly in relation to technical matters.
   » Any additional task as the function evolves.
Person Specification:
   » Information exchange is a significant feature of the job with a necessity to clarify information of a more complex nature. There is a requirement for tact and diplomacy when dealing with others.
   » expertise of technical & departmental processes, systems, policies, objectives, targets.
   » expertise of company's products, services, tariffs.
   » Good technical expertise of Windows/Mac and other more advanced technical applications.
   » Excellent call handling expertise and strong communication expertise, both oral and written.
   » Able to deal with repetitive tasks in a positive upbeat manner.
   » Flexibility essential.
   » Able to work on own initiative.
   » capability to articulate detailed technical instructions.
   » capability to bring issues to resolutions.
   » Works well in a high call volume environment. Customer focused. Team player. Patient. Clear diction.
Essential Criteria:
   » Previous work practice in a customer focused environment, practice in populating customer databases with queries and corresponding troubleshooting steps.
   » Aptitude to lgain about complex technical systems Flexible to work shifts and weekends
It isessential all candidates for this postensure they attach an up to date CV in the space provided on our application form detailing how they meet the essential criteria listed for this post.
?HCL is an equal opportunities employer. We welcome suitably qualified candidates from all sections of the community"
Ref: LK17CC
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HCL Technologies Ltd

32 reviews


   » Telephone House, 43-46 Marlborough Street, Dublin 1, D01 N279


Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Limerick
Company Type Employer
Post Date: 05/17/2018 / Viewed 15 times
Contact Information
Company: HCL Technologies Ltd

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