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May 22 2018

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Offer: Customer Service Engineer:Brightwater

Job description:

Customer Service Engineer

Brightwater


   » Cork
   » 45000 - 55000
   » Permanent full-time
   » Updated 17/05/2018
   » Sarah O Shea this job is expired SaveSave Apply Now

Job detail


Looking for an Information technology Engineer who is focused on delivering excellent customer service as well
 
   » Provide proactive technical assistance to high-profile customers on the clients products
   » Reproduce, troubleshoot and perform advanced problem analysis on diverse technical issuesmaintaining the clients standard of quality
   » Escalate technical issues using the clients methodologies and effectively interact with other teams globally to provide holistic solutions
   » Contribute to our expertise base, publishing quality articles/videos to be used by customers and peers
   » Promote a positive team environment by assisting team members to enhance the professional development of everyonewithin the organization
   » Keep up to date with the ever evolving threat landscape and internet security
   » Maintain and expand working expertise of current and beta (non-released) the clients products as well as their integration and methods of support delivery
   » Occasional travel to customer sites may be required
   » Must be available to support on-call on a periodic/rotational basis
   » Requires 3-5 years of complex troubleshooting and practice in a multi-protocol (TCP/IP) routed network environment including LANs/WANs, Active Directory, Network architecture, TCP/IP, IIS and firewalls
   » Requires 3-5 years expertise in Microsoft Windows and/or Linux (RedHat, CentOS, etc.) Operating Systems
Responsibilites:
   » Passion for technology and solving complex technical issues
   » capability to adapt to change in a fast paced environment
   » Excellent Collaboration expertise
   » Solid multi-tasking and problem resolution practice
   » capability to contact effectively with customers onsite, online and via telephone
   » Demonstrated capability to present solutions to clients that are implemented prosperously within the client environment.
   » capability to effectively conduct formal and informal training sessions or presentations
   » Excellent verbal and written communication, customer service including proactive phone engagement with customers, and negotiation expertise
   » Customer Ownership - act as trusted advisor solving customer issues end to end
Ref: BW34T778
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Brightwater


   »  


   » 36 Merrion Square, Dublin 2, 49 South Mall, Cork
   » +353-1-662 1000
   » recruit@brightwater.ie
   » http://www.brightwater.ie



Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cork
Company Type Employer
Post Date: 05/17/2018 / Viewed 9 times
Contact Information
Company: Brightwater
Contact Email: recruit@brightwater.ie


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