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May 22 2018

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Job Opportunity: Teller:

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Teller

M&T BankRosedale, MD5/17/2018
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Job Description


Retail Banking Division
Part Time Teller Position
20 Hours Per Week
Golden Ring Branch
Rosedale, MD

THE OPPORTUNITY
Serves as foundation of building customer loyalty in the M&T branch system, completing all activities in a pro-active manner. Plays key function in the Customer practice (lobby practice, needs identification, Easy Deposit migration, directing to appropriate resource and top five behaviors), Transactions (efficient transactions, profiling customers for sales opportunities, account maintenance and providing service beyond expectations) and Risk Management (audit requirements, fraud avoidance, Know Your Customer (KYC) activities, customer information profile (CIP) maintenance and branch operations) to support achievement of branch goals.
Acexpertises customers entering the branch, accurately processes a variety of financial transactions and balances work daily, identifies and refers sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed.

POSITION RESPONSIBILITIES
Participate in the Lobby practice Model, serving as assigned person (located on branch facility design), as scheduled, to welcome the customer, direct them as appropriate located on their identified needs and encourage utilization of self-service channels.
Support Bank guidelines for delivering exceptional customer practice including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying ?Thank you for banking with M&T. Is there anything else I can do for you today (customer name)?? Maintain a professional demeanor and appearance to build customer confidence and trust.
Take ownership of error resolution including resolving routine customer problems and referring more complex issues to manager or platform. Follow-up on these issues as required to ensure timely and accurate resolution.
Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing, in an accurate and efficient manner.
Verify check endorsements and funds availcapability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance everyday work, adhering to all procedures stated in the Employee Difference policy.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in conformity with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Identify customer needs and present all appropriate options to achieve personal referral goals by proactively identifying customer referral opportunities utilizing fundamentals of M&T Bank's sales process. Participate in branch sales promotions as requested by management.
Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in conformity with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related tasks as assigned.

NATURE AND SCOPE
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team achieve their annual sales goals. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. Information technology is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

MANAGERIAL/managerY RESPONSIBILITY
None

MINIMUM QUALIFICATIONS REQUIRED
High school diploma or equivalent (GED) and minimum of 6 months customer service practice, including data entry and/or cash handling practice.
Proven verbal communication and interpersonal expertise.
Proven capability to demonstrate exceptional customer service.
Well-organized individual with time management and prioritization expertise.
Proficiency with personal computers as well as pertinent word processing and spreadsheet software as well as email.
capability to use fax, telephone system, copier and other communication tools.

IDEAL QUALIFICATIONS PREFERRED
Bi-lingual/Spanish.
practice with Internet.
We encourage candidates with significant military practice to apply.

PHYSICAL REQUIREMENTS
capability to stand for long periods of time.
Prolonged use of hands and fingers.
capability to lift light to heavy objects weighing 5 lbs. - 30 lbs.).
capability to read fine print.
capability to interact with customers in an open face-to-face work environment.

ABOUT M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide variety of performance located career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

Job Posting: Apr 27, 2018, 1:18:37 PM
Unposting Date: continuing


Job Snapshot

Employment Type Part-Time
Job Type Finance, Banking
Education High School
practice Not Specified
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 3DI4W

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Company Overview

M&T Bank
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.
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Rosedale, MD
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 05/17/2018 / Viewed 6 times
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