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May 21 2018

    Job details

CUSTOMER SUPPORT CENTRE adjunct:HEAT MERCHANTS GROUP

Job description:


   » Job ID.:15350646
   » Employer ID.:RI/CSCATHLONE
   » Published:16-MAY-2018
   » income:€00000 - €00000
   » Job location:Athlone, WESTMEATH
   » Employment Type:PERMANENT

 

JOB SPECIFICATION
Key The main responsibilities are:

   » Product support across the full product range from external customers and the branch network
   » Working closely with key customers and managing their account from a stock availcapability/ sourcing and sales order processing
   » Allocating payments against invoices and reconciling invoices
   » Processing of Energy Saving Credits
   » Taking overflow of branch calls
   » Handling calls and queries in relation to product availcapability
   » Adherence to Health, Safety and Environmental rules and regulations
   » Any other tasks as reasonably requested by management that are within your capcapability to execute
Please note that the above list is not intended to capture every detail of your function but the main areas of responsibility.

PERSON SPECIFICATION
The following criteria will be used in the selection process. Only those candidates who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.

Essential:
   » Proficient user of MS Office, particularly Excel
   » Excellent Administration expertise
   » Excellent communication and interpersonal expertise
   » High levels of customer focus with outstanding telephone manner
   » Sound communication expertise
   » Willing and able to work on a rota basis from 9am to 4pm on Saturdays when required
Desirable:
   » Previous practice in a similar function within the heating and plumbing industry
   » Product expertise in areas such as gas, oil boilers and spare parts.
ADDITIONAL INFORMATION:
Closing date for completed applications is Monday, 28th May 2018
Interested candidates should send their CV clearly outlining how they meet the requirements of the function to recruitment@heatmerchants.ie


This job originally appeared on RecruitIreland.com

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Westmeath
Company Type Employer
Post Date: 05/16/2018 / Viewed 11 times
Contact Information
Company: HEAT MERCHANTS GROUP
Contact Email: recruitment@heatmerchants.ie


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