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May 22 2018

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Job Opportunity: German Investigation Specialist:

Job description:

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German Investigation Specialist

function Description

World Top Ecommerce company is seeking German Customer Support Specialists with critical thinking and decision-making abilities to join a World Top Ecommerce company located in Cork. Information technology will be a great next step in your career path! This is a function to evaluate buyer or seller transactions/profiles and help safeguard our client’s global customer base.
If you speak German with a customer-centric spirit, this German Investigation Specialist is for you!
These positions are ideal for recent graduates or people with customer service backgrounds as training is provided. 
Feel free to Contact Miki Soma via e-mail:miki.soma@cpl.ie  or chat on +353 (0)1634 2776
Responsibilities include:
- Detailed verification of information provided by sellers registering on the Platform.
- Liaising with Risk Control Analyst for the identification and detection of suspicious activity
- Sellers first point of contact for any verification queries
- Maintain quality assurance controls by providing regular feedback on SOPs and Operational process.
- Working within tough business SLA’s
- Deliver effective performance in-line with Investigator goals for quality and productivity
- contact with other departments to ensure prosperous onboarding of sellers onto the Platform
- contact with other departments to ensure cross functional success
- Assisting management with escalated cases and cases that need deeper review
- Participate in team meetings
- Make timely, practical, effective decisions
- Opportunity to be involved in mentoring and coaching new colleagues
 
Qualifications
- Excellent written and spoken business expertise and an capability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal expertise, with the capability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated capability to work independently and make complex investigation decisions with little to no guidance
- Demonstrated capability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational expertise
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
- Demonstrated capability to exceed expectations with regard to executeance and individual contribution
- Demonstrated analytical and problem solving expertise, including the capability to recognize nonobvious patterns
- capability to maintain high levels of confidentiality and data security standards
- practice with Microsoft Office, including Outlook, Word, and Excel
- Passionate commitment to the company's emergence as the world's most customer-centric company
- Fluency in English and German both written and verbal (this function is bi-lingual) 
 
Preferred Qualifications
- Third level qualification.
- Previous work practice in a customer service environment.
- expertise of or practice in a fraud/risk management environment highly desirable. 
 
Conditions
- 31 paid holiday (Including bank holidays)
- Permanent Contract (6 months’ Probation time)
- Health Insurance
- Job location: Cork
- Working hours (8:00am-5:00pm) – Flexibility needed
- Working days (Part- weekend shift required) 
 
If you are interested, please send in your CV to miki.soma@cpl.ie . For more information on this opportunity, Contact Us by Miki Soma on +353 (0)1634 2776.

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cork City
Company Type Employer
Post Date: 05/16/2018 / Viewed 10 times
Contact Information
Company:
Contact Email: miki.soma@cpl.ie


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