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May 20 2018

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Job Offer: Customer Account Manager-Irish Portfolio:Elavon

Job description:

Customer Account Manager-Irish Portfolio


   » Wicklow
   » Not disclosed
   » Permanent full-time
   » Updated 16/05/2018
   » Jemma Doran this job is expired SaveSave Apply Now

Job detail

Customer Account Manager-Irish Portfolio

Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today - using leading edge technology and supported by unrivalled customer service. Our end to end solutions and international processing platform support more than one million businesses worldwide.
Elavon is a top 5 Acquirer in the European market place, with a significant presence in North America, Canada, Ireland, UK, Germany, Norway, Poland, Spain and Mexico. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.
Elavon's 4,300 employees are dedicated to responding to the needs of our clients and partners everywhere. It's our practiced, highly responsive people that truly set us apart. Elavon's quality reputation is unrivalled in the industry.
At Elavon, we encourage employees to grow professionally and be challenged by a leader in the payments industry. We thrive on efficiency and progress. To achieve these goals, we constantly seek people who look for ways to do things better. We are also committed to developing and maintaining a diverse workplace.
We are seeking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities.
To further strengthen our function as key market player in Europe, We are seeking for a Customer Account Manager located in our offices in Arklow, Co Wicklow.

main responsibilities
Reporting to the Customer Account Management Team Leader, the prosperous candidate will be responsible for the management of a specific group of Elavon's base customers in Ireland. The function will deliver revenue growth through up selling and cross selling of existing products and services into your designated account base.
The prosperous candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organisation in an appropriate manner. In addition they will ensure that each customer has an account management plan which focuses on increasing product penetration and gaining customer longevity.
The prosperous candidate will take direction from the team manager which includes achieving revenue targets, in year new business and additional product penetration targets as well as ensuring the attrition of customers is minimised.
The prosperous candidate will be expected to:
   » Achieve set monthly targets in respect of sales and accounts retained, in conformity with our "I AM ELAVON" methodology;
   » Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them;
   » Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business.
   » Achieve and deliver on key KPI's as set out by line manager.
   » Update the CRM systems with the outcome and success of each communication with the customer;
   » Understand and sell the whole card payment product suite including DCC, MCC, EGC and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced.
   » Maintain consciousness and expertise of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately
   » Interface with other internal departments (e.g.. Customer Service, deployment etc.,) as required to ensure that customer opportunities are managed quickly and effectively through the business process.
   » Maintain professional customer liaison and ensure the ethics of Elavon are followed at all times.
   » Achieve customer retention objectives as agreed with line manager
   » Ensure an effective account management plan is maintained for each customer. With a key focus on ensuring customers are familiar with the significant Elavon product offerings significant to their business
   » Other tasks as required from time to time.

expertise / expertise / practice required:
   » At least 1-2 years' practice in a customer account management function in a sales driven environment.
   » Evidence of consistently hitting and overachieving revenue targets.
   » Candidates who may not have much sales practice but can demonstrate high achievement in a KPI driven environment with excellent customer service expertise will be considered.
   » capability to prioritise and manage a large portfolio with a strong focus on retention and growing your book of business.
   » Excellent time management and organisational expertise.
   » Leaving Certificate as standard
   » Proven capability to develop and maintain relationships at all levels of a company.
   » Broad commercial and financial acumen and consciousness of issues involved in negotiating and has capability to negotiate logically and constructively.
   » An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal expertise.
   » A team player able to work and support colleagues across a multinational organisation
   » A availability to accept change and the capability to maintain effectiveness in a changing environment
   » Strong relationship building and influencing expertise.
   » Interested in learning about the Elavon business and has a general 'can-do' attitude.
Person Specifications:
   » Customer Focused
   » Analytical & Results Driven
   » Commercial Acumen
   » Initiative & Pro-activity
   » Organisational consciousness
   » Negotiating & Closing expertise
   » Communication expertise
   » Sales Planning
   » Coachable
   » Relationship Management

this function has been identified as a Controlled Function ("CF") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the function holder complies at all times with the Fitness and Probity Standards.candidates agree to permit the Company (or its agents) to conduct such due diligence as Information technology deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, practice, employment history, financial soundness and other interests that the Company requests for that purpose.

Ref: 2018-261
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   » PO Box 56, Arklow Business Park, Arklow Co. Wicklow
   » 0402 25555


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Wicklow
Company Type Employer
Post Date: 05/16/2018 / Viewed 7 times
Contact Information
Company: Elavon

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