Welcome!! Register or Login
May 22 2018

    Job details

Offer: Customer Engagement Representatives:Irish Life Group

Job description:

Customer Engagement Representatives

Irish Life Group

   » Louth
   » Not disclosed
   » Permanent full-time
   » Updated 25/04/2018
   » Monica Shanley this job is expired SaveSave Apply Now

Job detail

Are you looking for an exciting opportunity to begin your career in Financial Services? Irish life are seeking Customer Engagement Representatives for our Customer Centre in Dundalk.

Customer Engagement Representatives
Full Time Permanent functions
located in Irish Life Customer Centre, Finnabair Business Park, Dundalk
Are you looking for an exciting opportunity to begin your career in Financial Services? Irish life are seeking Customer Engagement Representatives for our Customer Centre in Dundalk. If you are highly motivated, enjoy customer interactions and want career progression, the function of the Customer Engagement Representative could be the perfect opportunity for you to bring your skills to the front line of one of Irelands leading Financial Services companies.
What we offer
   » We don't just offer a job; we offer a compensateing career in Irish Life. We do that through our passion for training and development of our people.
   » Customer Engagement Representatives will complete our intensive four-week induction training course and will be supported to pass the QFA (Qualified Financial Advisor) exams by providing in-house tutorials and by compensateing exam success with bonuses and a income increment.
   » We have a clear career structure where you can potentially gain your first promotion within 12 months and the second, within another year.
   » We support job rotation and see this as a way to add variety to the function and to expand your practice and expertise to facilitate future progression.
   » We provide a generous annual leave package and extra annual leave days are added once service milestones are reached. There is also a facility to purchase additional annual leave.
   » As well as a pension scheme, we offer various medical benefits and a death in service benefit.
   » Subsidised lunches are available each day.
What We are seeking for
   » Highly motivated, results-driven individuals with exceptional multi-tasking capabilities and an capability to thrive in a busy, target driven environment.
   » You will actively engage with our customers by making outbound calls to support the pre and post sales journey, so We are pursuing expert communicators (written and verbal) with best in class interpersonal skills.
   » The capability to interact positively with our customers over the phone and to think critically under pressure to answer queries and address any issues, whilst ensuring a high level of customer service, is a key requirement.
   » Good PC skills and a good working expertise of Microsoft Office, with a strong emphasis on Word, Outlook and Excel, a must.
   » We like to build supportive teams, who help each other out, and who are willing to ?go the extra mile'. Ideal candidates will be proven team players, with enthusiasm and a positive attitude, and who thrive in a collaborative, fast paced environment.
   » We champion innovative suggestions so we looking for people who will be happy to give their ideas on how we can make our systems and processes better.
   » Our opening hours are 9am to 8pm Monday to Thursday, 9am to 5pm on Fridays and 10am to 3pm on Saturdays. Rotas are flexible; we'll support your demands outside of work once you support those of your teammates.
Please note that candidates will need to have 2 honours (C3 or higher) in 2 higher level subjects in the Leaving Certificate, and at least a pass in ordinary level Maths & English. If completed pre 2007 this requirement may not apply to you. If you have gone on to achieve a higher diploma, degree, or higher in a business related topic the minimum Leaving Certificate requirements do not apply. (Documentary evidence will be required).
If you feel you would be a great fit for this function, we welcome you to submit your CV and Cover Letter via the Apply Link. We will get in touch with candidates who are shortlisted for the next stage.
The Competencies:
   » Technical skills
   » Drive for Results
   » Drive for Improved Customer Satisfaction
   » Team Working & Cross Functional Collaboration
   » Communicating and Influencing
The Group reserve the right to draw up a shortlist for the selection process.
Irish Life Financial Services Ltd supports equal opportunity and is regulated by the Central Bank of Ireland.
Ref: 003525C
Apply Now
Report This Job


Irish Life Group

11 reviews


   » Irish Life Centre, Lower Abbey Street, Dublin 1
   » 01 704 1887


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Louth
Company Type Employer
Post Date: 04/25/2018 / Viewed 46 times
Contact Information
Company: Irish Life Group

Apply Online