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May 22 2018

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Job Opportunity: Customer Service Represenative/Planner:

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Customer Service Represenative/Planner

L&W EngineeringGrand Rapids, MI4/22/2018
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Job Description

Responsible for maintaining good customer relationships and scores with automotive customer base. Responsible for releasing raw materials and reviewing as required to ensure that production requirements are met and established inventory levels are maintained with zero obsolescence.

Customer Service The main responsibilities are:
   » Maintain good relationship with automotive customers (Ford, GM, Chrysler, Honda, etc.).
   » Maintain customer ratings, rating files and corresponding actions.
   » Review Customer Portals as required daily: Chrysler eSupplier Connect, Covisint, Ford Supplier Portal, GM Supply Power, GM Service, Honda Web Portal.
   » Review customer bulletins everyday & forward as necessary to appropriate personnel.
   » Check customer portals on weekend & holidays as required.
   » Maintain customer CUMS accuracy by verifying daily, resolving discrepancies & annual CUMS rollback.
   » Set-up and update customer sales orders, cross reference files, external & internal labels.
   » Enter or process customer manual releases and spot buys within 24 hours.
   » Review & analyze EDI (Electronic Data Interchange) releases (830/862/850) and verify against JIT (shipping schedule) for any variances/changes and maintain accuracy.
   » Communicate customer increases/decreases to Materials, Production & Shipping Departments.
   » Special order processing: create & distribute paperwork and labels located on customer requirements.
   » Will have program management responsibility. Attend new launch meetings for designated customers.
   » Communicate and monitor balance out requirements to materials, production & shipping departments. Maintain documentation for filing obsolescence claims.
   » Facilitate customer routings and window times with Shipping manager.
   » Responsible for engineering change & process change.
   » Responsible for work instruction reviews, changes, and updates.
   » Various tasks as assigned.
Planner The main responsibilities are:
   » Maintain good relationship with automotive vendors, handle everyday questions & concerns.
   » Issue weekly releases to vendors and follow-up when necessary.
   » Enter incoming material into QAD.
   » Set up weekly SOS's to have released material picked up.
   » Checks material availcapability when requirements increase.
   » Communicate potential shortages to Material & Production departments.
   » Follow up on vendor past dues & communicate accordingly.
   » Coordinate new program material.
   » Coordinate end of program material (Build Out).
   » Issue RDR's to vendors for delivery or quality discrepancies.
   » Coordinate return of non-conforming material to vendor.
   » Manage steel, blank, purchase parts & outside processor inventories.
   » Responsible for work instruction reviews, changes, and updates.
   » Responsible for engineering change & process change.
   » Various tasks as assigned.

prosperous candidates must possess the following:
   » Familiar with Microsoft Office
   » Basic Math expertise
   » Good attendance and safety record.
   » Associate's degree (A.A.) and/or minimum of 1 year practice.
   » practice with Chrysler, Ford, GM and Honda Portals.

Job Snapshot

Employment Type Full-Time
Job Type Automotive, Customer Service, Manufacturing
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Automotive - Motor Vehicles - Parts, Industrial, Manufacturing
Required Travel Not Specified
Job ID 671/882

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Company Overview

L&W Engineering
For 40 years, L&W has been a leading Tier I supplier in the automotive industry specializing in Metal Stampings, Welded Assemblies, Tubular Products, and Hot Stampings. L&W was formed in 1973, and since that time has grown into a dynamic and sophisticated company serving a variety of customers. L&W continues to expand operations and currently has 17 facilities operating in 4 states. Our growth and success is a direct result of the dedication and commitment of all our associates.
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Contact Information

Grand Rapids, MIL&W EngineeringPhone: 734.397.6300
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 04/22/2018 / Viewed 51 times
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