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March 18 2018

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Job Opportunity: Customer Service Technician I:

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Customer Service Technician I

Rotech Healthcare IncJasper, GA3/13/2018
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Job Description

Join the Leader in the Home Healthcare Industry!
Let us be Your Road to Success
Rotech Healthcare Inc. is seeking a dedicated Customer Service Technician to join the Rotech team! In this position you will be responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.
Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: ?The Rotech Difference.?

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. Information technology is the employee-located strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path. Responsibilities
Essential tasks and The main responsibilities are:
   » Delivers, sets up and maintains equipment at the delivery address using company vehicle.
   » Educates the patient and/or caregiver on the safe use and maintenance of the delivered items.
   » Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
   » Develops and maintains working expertise of current products and services offered by the company and all applicable governmental regulations.
   » Reports equipment hazards and/or product incidents as required.
   » Maintains assigned company vehicle in a clean and safe working condition.
   » Works with location personnel to coordinate deliveries.
   » Observes additional needs that the patient may have and reports same during morning meeting.
   » Available for on-call assignments as needed.
   » Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork.
   » Provides service for walk-in patients.
   » Coordinates verification of Medicare, Medicaid, and private insurance coverage information.
   » Maintains referral log.
   » Prepares CMNs/SOPs for Sales Reps and documents on tracking log.
   » Prepares tickets for everyday routes.
   » Monitors office supplies.
   » Assists with updating respiratory grid.
   » Prepares complete and accurate files for Billing Department.

Job Requirements

   » High school diploma or equivalent
   » Prior delivery or customer service practice; or equivalent combination of education, training and practice preferred
Physical Demands:
   » Lift and transport patient equipment
   » Lift, transport and move full and empty cylinders
   » Have contact with patients and equipment with potential exposure to contagious pathogens
   » Drive a company vehicle
   » Load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Rotech offers:
   » Competitive Compensation
   » Career Path and Management opportunities
   » Health and wellnessbenefits to include medical, prescription, dental and vision plans, short term and long term discapability, supplemental life insurance and flexible spending accounts
   » Employee Assistance program
   » PTO and paid holidays
   » 401K
   » Bonus'
   » Employee Discounts
   » Employee Referral program
   » Employee Recognition program
   » Employee Service Program

Make the right move, Contact us today!
This process will take approximately 5-7 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental discapability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service
Education High School
practice Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 2018-3457

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Company Overview

Rotech Healthcare Inc
Rotech is a national leader in providing respiratory and sleep apnea treatment as well as home medical equipment. Each and every day, thousands of employees in the Rotech family of hometown companies contribute to delivering outstanding customer service and the very best in quality patient care through hundreds of locations nationwide. Our team is a dynamic group of top-quality healthcare professionals - including respiratory clinicians, customer service representatives, Medicare and insurance experts, patient service technicians, and many others - who are dedicated to more than simply providing home medical products. Together, we are all committed to you, your family and your physician in achieving a common goal - helping you lead a more comfortable and productive life, every day.
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Contact Information

1617 East Church Street
Jasper, GA
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 03/14/2018 / Viewed 6 times
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