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March 24 2018

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Job Opportunity: Customer Case Specialist (Telephony):Equifax Technology (Ireland ) Limited

Job description:

Customer Case Specialist (Telephony)

Equifax Technology (Ireland ) Limited

   » Wexford
   » Not disclosed
   » Permanent full-time
   » Updated 13/03/2018
   » Toby Bridge this job is expired SaveSave Apply Now

Job detail

Equifax: Customer Case Specialist (Telephony)

Customer Case Specialist (Telephony)

Equifax powers the financial future of individuals and organisations around the world. Using the combined strength of unique trusted data, technology and innovative analytics, Equifax has grown from a consumer credit company into a leading provider of insights and knowledge that helps its customers make informed decisions. The company organises, assimilates and analyses data on more than 800 million consumers and more than 91 million businesses worldwide, and its databaseincludes employee data contributed from more than 5,000 employers.

Headquartered in Atlanta, Ga., Equifax operates or has investments in 24countries in North America, Central and South America, Europe and the Asia Pacific region. Information technology is a member of Standard & Poor's (S&P) 500 Index, and its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. Equifax employs approximately 9,200 employees worldwide.

Some noteworthy achievements for the company include: Ranked 13 on the American Banker FinTech Forward list (2015); named a Top Technology Provider on the FinTech 100 list (2004-2015); named an InformationWeek Elite 100 Winner (2014-2015); named a Top Workplace by Atlanta Journal Constitution (2013-2015); named one of Fortune's World's Most Admired Companies (2011-2015); named one of Forbes' World's 100 Most Innovative Companies (2015).

Customer Case Specialist
The CustomerCase Specialistwill handle a range of customer interactions (calls and e-mails) including complaint initiation and escalated queries, in order to effectively address issues in a manner which ensures that the customer is fully informed and appropriately advised on steps towards resolution and connected timeframes.

The CustomerCase Specialistwill be responsible for using information and resources available to investigate and resolve customer queries immediately or direct to the appropriate resolver group for further investigation/resolution.They will use a range ofcustomer channels and communication tools to interact with the customer, including telephone, e-mail, letter, Social Media, Chat and others.The Customer Case Specialist will alsosupport the department by completing a number of administration tasks imperative to a smooth customer journey

Key responsibilities of the CustomerCase Specialistinclude:
   » To handle inbound and outbound telephone calls and other communication channels, accurately capture/document all queries according to internal policies and procedures
   » Fully investigate and analyse all queries or direct to the appropriate resolver group with a concise but comprehensive description of the important information
   » Communicating clear, concise and informative responses to customers, both verbally and in writing, ensuring the customer has been treated fairly during each interaction.
   » Demonstrate an consciousness and knowledge seven stages of complaints handling: acknowledgment, assessment, planning, investigation, response, review, consideration of systemic issues.
   » Demonstrate adherence to the 6 Treating Customers Fairly results at all times
   » Works effectively as part of a team and also to a high standard of performance (Customer Service Quality, Punctuality, attendance and flexibility etc.)
   » capability to reassure customers that the company is committed to resolving problems and improving relationships
   » Shows a keen interest in continuous improvement initiatives & constantly seeks to achieve better standards of customer interaction and care
   » Follows company and departmental procedures at all times

practice Requirements:
   » practice of a busy call centre and customer service environment with a full focus on the customer
   » Excellent consciousness of internal policies: Security, Health & Safety
   » Education Required: Leaving Certificate
   » Knowledge of Equifax Consumer Data desirable

Primary Job location:

Function - Customer Service

Full time

Equifax is an Equal Employment Opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or discapability status.

Ref: J00059043
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Equifax Technology (Ireland ) Limited




Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Wexford
Company Type Employer
Post Date: 03/13/2018 / Viewed 20 times
Contact Information
Company: Equifax Technology (Ireland ) Limited

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