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March 20 2018

    Job details


Job description:

   » Job ID.:15331584
   » Employer ID.:RI/889107
   » Published:13-MAR-2018
   » income:Competitive
   » Job location:TIPPERARY, WATERFORD
   » Employment Type:PERMANENT


What you need to know
You will work as a Quality Assurance Coordinator for our client located in the South East, easily commutable from Waterford City (20 min) and County, and South Tipperary (30 min).
This is a full-time and permanent function .
Your new job
Key tasks & The main responsibilities are:
   » Reviewing and scoring tickets on the Service Desk ticketing system.
   » Listening to call recordings to ensure that best practice is being adhered to at all times.
   » Assist in the development of a new quality scoring system as well as working on improving the existing quality processes that are in place.
   » You will work closely with the tech support team to design weekly/monthly mail-shots as well as working on ad-hoc mailings (system outages, etc.). What are we looking for?
   » A third level qualification in an Information technology discipline – essential
   » Familiarity with Support Ticketing Systems would be a distinct advantage.
   » Previous practice in a similar Quality or client facing function.
   » The prosperous candidate must have strong communication expertise and a passion for customer service.
   » Excellent written and spoken English.
   » Highly motivated and proactive individual.
   » The capability to work well as part of a team. Apply for this job now or get in touch with Sarah O’Donnell on 051353825
Matrix Recruitment Group is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any clients without candidate’s expertise or consent. By applying, you are giving consent for Matrix Recruitment to contact you about this job.

This job originally appeared on


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Waterford
Company Type Employer
Post Date: 03/13/2018 / Viewed 12 times
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