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February 21 2018

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Job Opportunity: Help Desk Support Technician:

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Help Desk Support Technician

Kforce TechnologyCleveland, OH2/14/2018
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Job Description


The main responsibilities are: Kforce has a client in search of a Help Desk Support Technician in Cleveland, Ohio (OH).

Essential Job Functions:
   » Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
   » Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
   » Installs, configures, and troubleshoots desktop systems and workstations
   » Maintains data integrity and file system security for the desktop environment
   » Communicates highly technical information to both technical and nontechnical personnel
   » May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
   » May participate in development of information technology and infrastructure projects
   » May conduct training programs designed to educate an organization's computer users about basic and specialized applications
   » May involve use of problem management databases and help desk system

tasks:
   » Work as tier 2 PC support; Work for tickets escalated from tier 1
   » Maintain accurate data on Customer PC inventory, replacements, and repairs
   » Triage all problems to determine cause and resolution
   » Diagnose and repair PC level hardware issues; Order required parts from OEM
   » Provide services in a timely manner to meet customer Service Level Agreement

Job Requirements


Requirements:
   » Must be A+ certified to be considered
   » 3-5 years of practice supporting PC Hardware and software
   » practice with Dell, Lenovo, and HP PCs
   » practice with asset management install, move, add, and change
   » practice working in enterprise environment
   » Work well independently - minimal supervision
   » capability to handle multiple projects

Must Have expertise (in order of importance):
   » Customer service expertise
   » A+ certification
   » Work well independently

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or discapability status.

Job Snapshot

Other Pay Competitive
Employment Type Contractor
Job Type Information Technology
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Retail
Required Travel Not Specified
Job ID ITTND1696820

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Company Overview

Kforce Technology
We Love What We Do. We Love Who We Serve.® Whether you are seeking your next job opportunity, or you are searching for talented people to join your organization, Kforce is here for you! Our vision is to be the firm most respected by those we serve. As a 2016 and 2017 Best of Staffing Award winner, our great people take pride in delivering remarkable service through progressive recruiting strategies and cutting-edge technologies. Our recruiters enjoy making a positive impact in the lives of the people we place into careers, including permanent, term to perm and temporary positions. We strive to make the right career match for over 23,000 people annually for our 4,000+ clients, including 80% of the Fortune 100 companies. As your staffing partner, our network of 2,000 experts across the United States are skilled at finding top talent to meet your Technology, Finance and Accounting needs.
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Contact Information

Cleveland, OH
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 02/14/2018 / Viewed 10 times
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