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February 21 2018

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Offer: Business Analyst:

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Business Analyst

Kforce TechnologySalt Lake City, UT2/14/2018
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Job Description

The main responsibilities are: Kforce has a client in search of a Business Analyst in Salt Lake City, Utah (UT).

Essential Job Functions:
   » Exemplifies Relationship Care and problem resolution expertise in providing second level support via email and phone
   » Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment
   » Develops customer relationships on every interaction that result in measurable customer value
   » Documents new customer support cases in a presentable format with constructive analysis and resolution notes
   » Improves the customer practice by using ticketing tools such as iCare, Salesforce and Service Now
   » Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis
   » Delivers small and medium sized projects and performs business system administration
   » Leads emergency bridge calls to circumvent critical issues within SLA
   » Produces scheduled & ad-hoc reporting on an as-needed basis
   » Flexible work schedule is necessary

Job Requirements

   » Preferred technical support certifications or degrees
   » Visualforce practice preferred
   » Java expertise preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or discapability status.

Job Snapshot

Other Pay Competitive
Employment Type Contractor
Job Type Information Technology
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel Not Specified
Job ID ITTND1697047

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Company Overview

Kforce Technology
We Love What We Do. We Love Who We Serve.® Whether you are seeking your next job opportunity, or you are searching for talented people to join your organization, Kforce is here for you! Our vision is to be the firm most respected by those we serve. As a 2016 and 2017 Best of Staffing Award winner, our great people take pride in delivering remarkable service through progressive recruiting strategies and cutting-edge technologies. Our recruiters enjoy making a positive impact in the lives of the people we place into careers, including permanent, term to perm and temporary positions. We strive to make the right career match for over 23,000 people annually for our 4,000+ clients, including 80% of the Fortune 100 companies. As your staffing partner, our network of 2,000 experts across the United States are skilled at finding top talent to meet your Technology, Finance and Accounting needs.
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Contact Information

Salt Lake City, UT
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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 02/14/2018 / Viewed 7 times
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