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February 21 2018

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Job Opportunity: Technical Support Analyst:

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Technical Support Analyst

Kforce TechnologyPeebles, OH2/14/2018
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Job Description


The main responsibilities are: Kforce has a client in search of a Technical Support Analyst in Peebles, Ohio (OH). The work schedule will be M-F 7 am to 4 pm with very little, if any overtime.

Essential Job Functions:
   » Field Technician, PC/laptop Deskside, Break/Fix Support, IMAC Test and image desktops and laptops
   » Maintain, analyze, and troubleshoot, software and computer peripherals
   » Setup, configure and add all hardware
   » Assist with large IMAC's (Installs, Moves, Adds, Changes)
   » Assure that all tickets requiring follow up work and/or calls receive appropriate attention
   » Provide technical support to end users via telephone
   » Back up and burn end user data
   » Assist in developing and documenting improvements to current processes
   » Assist coworkers in resolution of end users' technical issues
   » Assist coworkers in the execution of established processes and escalations
   » Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware

Job Requirements


Requirements:
   » A+ certification would be a plus
   » Candidate should at least 6 months to 2 years of practice
   » Possess 1 to 2 years of practice in a break / fix environment
   » Strong verbal and written communication expertise
   » A certain degree of creativity and latitude is required
   » Able to lift and palletize heavy equipment (PC's, monitors, printers)

Must Have expertise:
   » Uses a confident, positive attitude to deliver great customer practices and to be invigorated by constant personal interaction
   » Deep knowledge of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and knowledge of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
   » Dependcapability; both to get work done independently, and for attendance for availcapability to work scheduled hours

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or discapability status.

Job Snapshot

Other Pay Competitive
Employment Type Contractor
Job Type Information Technology
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Retail
Required Travel Not Specified
Job ID ITTND1696722

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Company Overview

Kforce Technology
We Love What We Do. We Love Who We Serve.® Whether you are seeking your next job opportunity, or you are searching for talented people to join your organization, Kforce is here for you! Our vision is to be the firm most respected by those we serve. As a 2016 and 2017 Best of Staffing Award winner, our great people take pride in delivering remarkable service through progressive recruiting strategies and cutting-edge technologies. Our recruiters enjoy making a positive impact in the lives of the people we place into careers, including permanent, term to perm and temporary positions. We strive to make the right career match for over 23,000 people annually for our 4,000+ clients, including 80% of the Fortune 100 companies. As your staffing partner, our network of 2,000 experts across the United States are skilled at finding top talent to meet your Technology, Finance and Accounting needs.
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Contact Information

Peebles, OH
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 02/14/2018 / Viewed 11 times
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