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February 25 2018

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Job Opportunity: Microsoft Exchange Platform Management Engineer:itContracting

Job description:

Microsoft Exchange Platform Management Engineer

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Job Job Category:
   . LAN/WAN Network Engineer
Employment Type:
   . Permanent
Level of Information technology practice:
   . 1-5 Years
   . Cork
Job location:
   . Cork City
income Description:
   . Negotiable
   . 12/02/2018
   . itContracting
   . ITC1959

Job location: Cork City
Key Technologies: Microsoft Exchange, Microsoft SQL, Windows Server, Active Directory, Networking
Status: Permanent position

Our client is an award-winning Information technology management software provider offering a broad selection of solutions that solve some of the most common and most challenging Information technology problems. Since 1987, they have been reducing the time and money their customers spend on Information technology administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, they emphasise innovation, strong community with customers and partners, and continuing support all over our customers' journey. We are currently taking applications for a senior Platform Management Engineer to join our clients EMEA Platform Management Support team located in Cork, Ireland.

function Overview & Key Responsibilities
Senior Support Engineers will work as part of a Global Virtual team to provide a high standard of technical support to customers on our clients Platform Management suite of products. Stellar customer service and handling expertise and the capability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the function.
As a Platform Management Senior Support Engineer, you will gain exposure to some or all of the following technologies:
* Messaging: Microsoft Exchange 2007, 2010, 2013, 2016 and Office 365
* Databases: MS-SQL Server
* Operating Systems: Windows Server 2008, 2012, 2016
* Directory Services: Active Directory
* Networking: DNS, TCP/IP
* Maintain a personal queue of continuing customer issues until resolution and customer interface with R&D and other resources to bring escalated issues to resolution.
* Document all customer case details on our support portal (case tracking system).
* Be pro-active in creating & publishing documentation in a customer focussed expertise Centred Support (KCS) environment.
* Developing and attending training for self-improvement to assist and share expertise with other engineers.
* Troubleshoot customers' issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.
* Initiate, participate or lead, local and global projects.
* After 6 months, have the capcapability of providing after-hours support and weekend support, if required.

Essential Support expertise
* Strong written and oral communication expertise.
* Demonstrable track record of excellence in a customer facing environment
* Must be independent, self-motivated, a team player and have a people-oriented personality
* 3+ years' practice in a Technical Support Engineer function or equivalent.

Essential Technical expertise
The prosperous candidate will possess a strong background in 3 or more of the following technologies:
* Exchange 2010/2013/2016 Administration practice
* practice with SQL Server
* Strong expertise of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM) preferably from a system administration background
* Messaging Fundamentals including mail routing, connectors, interopercapability with foreign systems
* Active Directory - Understand the concept of Domain/Forests, Managing / Creating Accounts and working with Policies
* Messaging Migration project practice

Desirable Requirements
* Prior Technical Support practice or proven track record in system administration.
* VMWare / Virtual Server technology practice.
* Technical writing expertise.
* Additional language expertise - desirable but not essential.
* Familiarity with debugging tools/techniques (eg. WebEx).

REF: ITC1959

If you would like to apply for this function, please do so via the significant links or contact Chris Byrne in itContracting (on 01 526 7737 or chris dot byrne at itContracting dot ie). All correspondence will be treated in the strictest of confidence.


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cork City
Company Type Employer
Post Date: 02/14/2018 / Viewed 3 times
Contact Information
Company: itContracting

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