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January 23 2018

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Offer: Warranty Advisor:

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Warranty Advisor

Camping WorldHarrisburg, PA1/14/2018
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Job Description


If you are ready to put your practice to the test and have fun with a growing company, then check us out! Camping World and Good Sam are the world's largest RV dealership and outdoor retailer. We provide a great opportunity to hone your expertise and become a true partner in helping us grow our company.

Essential Job Functions:
   » Fosters and maintains excellent relations between customers and store
   » Answers incoming telephone calls and responds in a courteous and professional manner
   » Assists service advisor in scheduling service appointments according to scheduling policies
   » Greets all incoming customers in a professional and courteous manner
   » Assists service advisors in write up of incoming customers work orders
   » Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
   » Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
   » Fills in as needed as service dispatcher
   » Participates in training as prescribed by management
   » Assists technicians as needed with diagnosis, authorization or repairs
   » Follows up on open work orders as per policy of dealership
   » Follows all rules, regulations and laws with regard to moving dealership owned or customer's units
   » Maintains a clean and safe work environment.
   » Acexpertises all guidelines and policies as described in company policy handbook.
   » Maintains a safe work area for customers and coworkers
   » May cross train to execute other tasks
Essential Job expertise:
   » High School Diploma or equivalent preferred
   » One year of RV practice preferred but not required
   » Strong computer expertise
   » Working expertise proper and safe use of equipment
   » Excellent organizational/sequencing expertise
   » Working expertise of activities, methods, procedures and policies of the Service Department
   » General expertise of product installation activities
   » Valid Driver's License may be required
   » Excellent communication and listening expertise to resolve issues in a professional and tactful manner over the phone and in person
   » capability to accept additional tasks, tasks and/or direction from management
   » Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV

We promote a drug-free work environment.
Competitive pay, located on practice.
We don't just accept diversity - we support it, celebrate Information technology and thrive on Information technology for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside - and not simply check - the box.

Job Requirements

Please refer to the Job Description for the qualifications.

Job Snapshot

Employment Type Part-Time
Job Type Admin - Clerical
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Retail
Required Travel Not Specified
Job ID 17-8631

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Company Overview

Camping World
In 2016, Camping World marks 50 years of offering specialized products, expert advice and great service to recreational vehicle owners and campers across North America. From our founding in 1966, we've grown from a single store in Bowling Green, Kentucky to the nation's number one retailer of RVs, RV accessories and RV-related services, with over 115 SuperCenters nationwide, a state-of-the-art call center and an award-winning website. Over the last half century, Camping World has become the premier one-stop-shop for everything RVers need to enjoy living and traveling in their RVs, as well as a vital source of products and services to help RV owners maintain and protect their investment. Along with over 10,000 RV parts and accessories, we also offer a full selection of new and used RVs for sale; RV and tow vehicle service and maintenance; collision centers; RV Spa detail and refurbishment centers; technical advice from expertiseable experts, and hard-to-find parts.
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Contact Information

Harrisburg, PA
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 01/14/2018 / Viewed 8 times
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