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January 19 2018

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Job Offer: Customer Advisor (Inbound and Outbound):Apple Recruitment

Job description:


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Customer Advisor (Inbound and Outbound)

Apple Recruitment
Belfast, Co. Antrim
   »
income:
See Job Description
   »
Added:
12/01/2018
   »
Closing:
in 3 days

 

On behalf of our client we are sourcing appropriate candidates to join their busy customer service team. This long term temporary assignment could, for the right candidate, become a permanent position.
The Function:
  Blended function – Inbound & Outbound
Providing guidance, oversight and advice to callers on a wide variety of activities that include:
   » Gas Availcapability.
   » Connection Appointments
   » Emergency Situations
   » No Gas Reports and PAYG Meter Faults
   » Customer Complaints
   » Planned Asset Management (Gang and Service Engineer Calls).
Updating company systems that maintain the asset record and enable jobs and enquiries to be raised and progressed. Able to promote the benefits of natural gas, detail the scope of incentives available to persuade customers to connect to the network and effectively handle queries and complaints.
Dispatching jobs direct to contractors and processing real time updates from engineers etc. within target standards of service.
Contacting potential customers via outbound calling, to offer support and practical assistance to help to persuade property owners to connect.
Administrative back office support activities with key project assignment responsibility.
Criteria:
   » 5 GCSE passes at Grade A-C
   » Minimum of 6 months customer service practice with preference for those from a contact centre background 
   » Excellent communication expertise
   » Information technology literate
   » Willing and able to work felxible hours between Mon-Fri (8am-7pm)
Offer:
   » 37 Hours per week
   » Mon-Fri
   » £7.50 per hour
   » Permanent job opportunity for the right candidate
Please email your CV in Microsoft word format to Stephen Crawford by clicking on the link. 
candidates must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.  
Please note only candidates that match this criteria can be considered for the function. 
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer. Apply Now
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Job Snapshot


Job Type
   . Temporary Full-Time
Qualifications
   . See Description
Sector
   . Customer Service & Call Centre
Job functions
   . Customer Service agent

Min practice
   . See Job Description
Employer Type
   . Recruitment Agency
Contact
   . Stephen Crawford
Location
   . Belfast, Co. Antrim

Employer Details

Apple Recruitment

Causeway Tower,
9 James Street South,
Belfast,
Co. Antrim,
BT2 8DN,
NI

View Employer Profile
   » 028 9024 9747
   » Employer Website
   » Contact Employer

Reference:
2500sc

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Co. Antrim, Other
Company Type Employer
Post Date: 01/14/2018 / Viewed 4 times
Contact Information
Company: Apple Recruitment


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