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January 22 2018

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Job Opportunity: Inbound Technician Customer Service:

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Inbound Technician Customer Service

ManpowerIndianapolis, IN1/13/2018
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Job Description

Inbound Technician Customer Service - Tyco #8335

* Responsible for all inbound phone calls from Service Technicians in the field.
* Dispatches technician to the next job and provides necessary information regarding the service request.
* After the work is complete, the rep is responsible for requesting the billing information from the technician and moving the job from "Cleared" to "Billable" status.
* Places systems on test and views signals for the technician.
* Receives inbound phone calls from service technicians in the field.
* Handles the call and does not transfer the technician's call (unless absolutely necessary).
* Resolves technician's questions independently or requests assistance to answer technician's questions.
* Clears and bills job tickets for service technician.
* Assigns the next job ticket to the service technician.
* Places systems on test and views signals for the service technician.
* Notifies the Coordinator if a service technician cannot complete the job ticket as assigned; or a service technician requests more work to be assigned.
* Other tasks as assigned.

* capability to type 35 wpm.
* Excellent communication expertise.
* Basic expertise of computer applications.
* Strong organizational expertise.

Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical, Customer Service, Installation - Maint - Repair
Education High School
practice At least 1 year(s)
Manages Others Not Specified
Industry Construction
Required Travel Not Specified
Job ID USA_399098

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Company Overview

For more than 60 years, Manpower has been dedicated to enriching people's lives with significant employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line.We started with a single office as a temporary staffing service - perhaps the first business of its kind.
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Contact Information

Indianapolis, INManpower
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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 01/13/2018 / Viewed 11 times
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