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January 22 2018

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Job Opportunity: Customer Support Representative:Cook Medical

Job description:

Customer Support Representative

Cook Medical

   » Limerick
   » See description
   » Contract
   » Updated 13/01/2018
   » Cook Medical Ireland Ltd. this job is expired SaveSave Apply Now

Job detail

Provide a professional, friendly and efficient service to customers and Cook Medical Sales teams all over Europe.

Provide a professional, friendly and efficient service to customers and Cook Medical Sales teams all over Europe. Input customer orders to the Cook European order-entry system and provide timely and accurate responses to customer queries.

Reporting to: Customer Support Team Leader

Find out more about Cook Medical here
   » Process all transactions accurately through significant company systems within department guidelines and Quality requirements
   » Process all queries within department guidelines through significant company systems
   » Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
   » contact with significant couriers and / or Distribution Support team to ensure prompt delivery service to all customers
   » Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
   » Maintain and update customer data as required
   » Process customer feedback and product complaints through significant company systems and within the required timelines
   » Work with Cook Medical Sales Teams, Field located Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
   » Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
   » Manage key business processes as required, including highlighting required changes, documenting updates and providing connected training
   » All functions to be carried out in compliance with the Company's Quality Management Systems.
   » Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
   » Ensure that Cook's Code of Conduct is considered in all business matters carried out on Cook's behalf.
Qualification/ Requirements:
   » Previous practice in a multi-national customer service environment advantageous
   » Fluency in one or more European languages (as well as English)
   » Good written and spoken English language expertise for those Representatives for whom English is not the mother language
   » Excellent telephone manner and interpersonal expertise
   » Excellent data entry expertise. Good working expertise of Microsoft® Office
   » Attention to detail, accuracy and capability to multitask
   » capability to work under pressure and on own initiative with a positive attitude to problem-solving
   » Availcapability and availability to work outside of regular hours if required
   » availability and availcapability to travel on company business if required

To apply for this position please click here
Ref: 2017-3381_1515823276
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Cook Medical

5 reviews


   » O'Halloran Road, National Technology Park, Castletroy, Limerick
   » 00353 61 334440


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Limerick
Company Type Employer
Post Date: 01/13/2018 / Viewed 12 times
Contact Information
Company: Cook Medical

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